Valerie Brockett
Central Square,NY
Summary
I currently coach cheerleading with girls from ages 5 up to 18. So I am very familiar with currently slang and terminology for that age bracket.
Proven leader with a track record of enhancing customer satisfaction and loyalty at Northern Wolf Property Maintenance. Excelled in problem-solving and Microsoft Office, significantly reducing customer complaints. Skilled in fostering teamwork and collaboration, driving sales growth, and improving profitability. Achieves results through effective management and strong client relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Northern Wolf Property Maintenance
02.2020 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
General Manager
Dunkin Donuts & Baskin Robbins
08.2017 - 09.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Bachelor Of Applied Studies - Exercise Science
Syracuse University
Syracuse, NY05.2017
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Timeline
Customer Service Manager
Northern Wolf Property Maintenance
02.2020 - Current
General Manager
Dunkin Donuts & Baskin Robbins
08.2017 - 09.2017
Bachelor Of Applied Studies - Exercise Science
Syracuse University