Valerie Broussard
Lafayette,LA
Summary
Dynamic and results-driven medical professional with over 20 years of extensive experience in the healthcare sector. Currently advancing knowledge through online studies at the University of Louisiana at Lafayette, pursuing a Bachelor\'s degree in Health Services Administration, with an expected graduation in 2025. Holds an Associate of Science in Nursing and an Associate of Science in Insurance Billing and Coding Specialist, demonstrating a solid foundation in both clinical and administrative aspects of healthcare. Proven ability to assist with projects and foster teamwork, leveraging strong organizational skills to manage tasks efficiently. Committed to effective communication and time management to enhance team performance and achieve organizational goals.
Overview
29
29
years of professional experience
Work History
Intern
SCP Health
09.2025 - Current
- Assisted in developing project plans and timelines for various initiatives
- Coordinated meetings and prepared agendas to facilitate effective communication
- Conducted research to support strategic decision-making processes
- Managed documentation and maintained organized records for easy access
- Collaborated with team members to ensure alignment on project objectives
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Staff RN
Opelousas General Hospital
04.2014 - 08.2014
- Administered medications and treatments as prescribed, ensuring patient safety and compliance with hospital protocols.
- Monitored vital signs and assessed patient conditions to provide timely interventions and improve outcomes.
- Educated patients and families on health management, promoting adherence to treatment regimens and lifestyle changes.
- Conducted comprehensive assessments to identify patient needs, enabling tailored interventions that addressed specific challenges.
- Utilized electronic health record systems for accurate documentation of patient information, facilitating effective communication among caregivers.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Provided emotional support for patients and families during difficult times, helping them navigate the healthcare system with compassion and understanding.
- Increased patient satisfaction by consistently delivering high-quality nursing care with a focus on empathy, communication, and professionalism.
Case Manager
Acadia Vermilion Hospital
04.2013 - 04.2014
- Collaborated with multidisciplinary teams to streamline care processes and improve patient outcomes.
- Monitored patient progress and adjusted care strategies based on ongoing evaluations and feedback.
- Developed community resource connections to support patients' social determinants of health effectively.
- Advocated for patients' rights while ensuring compliance with healthcare regulations and policies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Conducted comprehensive assessments to identify patient needs and facilitate appropriate interventions.
Staff RN
St Landry Extended Care Hospital
04.2012 - 04.2013
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for diverse patient populations.
- Trained and mentored junior nursing staff, fostering professional development and enhancing overall team performance.
- Consistently maintained accurate documentation of all relevant information related to patient progress, treatments administered and other pertinent data.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Identified patient care requirements by establishing personal rapport with patients and families.
- Gathered patient health data through interviews and observation, documenting data in electronic records.
- Implemented appropriate interventions based on assessment findings which resulted in improved symptoms management.
- Educated patients on disease prevention and management strategies, empowering them to make informed decisions about their health.
- Contributed to a reduction in hospital-acquired infections through strict adherence to infection control protocols and proper hand hygiene.
- Improved patient outcomes by implementing evidence-based nursing practices and providing individualized care.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
Staff RN
DCI
05.2011 - 04.2012
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies, and methods to improve health and meet recovery goals.
- Verified patients had information necessary for ongoing care, providing guidance on diagnoses, management of medications, and prevention methods.
- Streamlined workflow processes within the nursing unit to maximize efficiency while maintaining exceptional patient care standards.
- Monitored vital signs and assessed patient conditions to provide timely interventions and improve outcomes.
- Increased patient satisfaction by consistently delivering high-quality nursing care with a focus on empathy, communication, and professionalism.
- Consistently maintained accurate documentation of all relevant information related to patient progress, treatments administered and other pertinent data.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Contributed to a reduction in hospital-acquired infections through strict adherence to infection control protocols and proper hand hygiene.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
ADON
Kaplan Rehab
02.2005 - 06.2005
- Led nursing teams to ensure high-quality patient care and compliance with regulatory standards.
- Implemented staff training programs to enhance clinical skills and improve team performance.
- Coordinated interdisciplinary meetings to foster collaboration among healthcare professionals for optimal patient outcomes.
- Managed resource allocation effectively, optimizing staffing levels to meet fluctuating patient needs.
- Managed staffing needs effectively, ensuring appropriate nurse-to-patient ratios during all shifts.
- Oversaw infection control efforts throughout the facility, contributing to reduced transmission rates among patients and staff members alike.
- Led quality improvement initiatives focused on reducing hospital-acquired infections, enhancing overall patient safety measures.
- Contributed to successful Joint Commission accreditation renewal through meticulous documentation review and adherence to best practices within the department.
- Championed an atmosphere of continuous learning among nursing staff by promoting professional development opportunities such as conferences, workshops, and certifications.
- Enhanced staff competency through regular training sessions and performance evaluations.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Identified department issues to recommend corrective actions.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Facilitated continuing education and training programs to drive staff competency and professional development.
Staff RN
Our Lady of Lourdes Hospital
01.1999 - 01.2005
- Participated in staff meetings and continuing education programs to stay current on best practices and maintain licensure requirements.
- Promoted teamwork and collaboration with interdisciplinary teams for optimal patient care planning and implementation.
- Achieved timely medication administration by utilizing effective time management skills and prioritizing critical tasks.
- Precepted student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
- Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
- Managed elements of patient care from admission to discharge or transfer to other units.
- Assisted in the training of nursing students during clinical rotations, fostering an environment conducive to learning and skill development.
- Collaborated with physicians to develop comprehensive treatment plans tailored to individual patient needs.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Coordinated appropriate use of resources, such as equipment and supplies, to ensure availability when needed.
- Managed patients recovering from medical or surgical procedures.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Utilized electronic health record systems for accurate documentation of patient information, facilitating effective communication among caregivers.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Provided emotional support for patients and families during difficult times, helping them navigate the healthcare system with compassion and understanding.
- Implemented appropriate interventions based on assessment findings which resulted in improved symptoms management.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
- Increased patient satisfaction by consistently delivering high-quality nursing care with a focus on empathy, communication, and professionalism.
Staff RN
Savoy Medical Center
01.1997 - 01.1999
- Facilitated smooth transitions of care for patients by effectively communicating with other healthcare providers.
- Developed and implemented individualized patient care plans for optimal outcomes.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Administered medications and treatments as prescribed, ensuring patient safety and compliance with hospital protocols.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
Staff RN
Our Lady of Lourdes Hospital
06.1996 - 12.1996
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Educated patients and families on health management, promoting adherence to treatment regimens and lifestyle changes.
- Conducted comprehensive assessments to identify patient needs, enabling tailored interventions that addressed specific challenges.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Coordinated patient discharge planning to provide post-discharge patient care, promoting healing and recovery.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
Education
Bachelor's degree - Health Services Administration
University of Louisiana At Lafayette
Lafayette, LA12-2025
Associate of Science - Medical Billing and Coding Specialist
Herzing University
New Orleans, LA12.2022
Associate of Science - Nursing
LSUE
Eunice, LA05.1996
Skills
- Knowledge of Anatomy and Physiology
- Attention to detail
- Flexible schedule
- Professionalism and etiquette
- Strong academic record
- Data management
- Strategic planning and analysis
- Administrative tasks
- Telephone etiquette
- Job shadowing
- Data entry
- Workflow optimization
- Meeting coordination
- Billing and coding
- Dependable and reliable
- Verbal and written communication
- Problem-solving aptitude
- Self motivation
- Time management abilities
- Analytical thinking
- Active listening
- Adaptability
- Continuous improvement
- Goal setting
- Organizational skills
- Idea development and brainstorming
- Understanding of Medical Insurance, Billing, Collections and Reimbursement
- Acquainted with Medicare rules and regulations
- Familiar with CMS-1500, EOB, SOAP Notes and office procedures
- Works well independently and as a team player
- HIPAA, OSHA, MSDS & Medical Ethics
- Competent in insurance claims processing for outpatient professional services as well as inpatient facility services
- Complete understanding of appeals process, claims tracking, and follow-up
- Comprehensive knowledge of ICD-10 Diagnostic and Procedural Coding, Current Procedural Terminology Coding, HCPCS Level II Coding and Coding Compliance
- Knowledge of management, including human resource management
- Experience with Excel, Microsoft, Power Point Presentations, Word
- Excellent customer service skills
- Many years of experience working with fast-paced medical facilities including multiple-line phone systems, greeting walk-ins and providing information, and assisting physicians and other medical professionals with their needs
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Computer skills
- Multitasking and organization
- Interpersonal and social skills
Timeline
Intern
SCP Health
09.2025 - Current
Staff RN
Opelousas General Hospital
04.2014 - 08.2014
Case Manager
Acadia Vermilion Hospital
04.2013 - 04.2014
Staff RN
St Landry Extended Care Hospital
04.2012 - 04.2013
Staff RN
DCI
05.2011 - 04.2012
ADON
Kaplan Rehab
02.2005 - 06.2005
Staff RN
Our Lady of Lourdes Hospital
01.1999 - 01.2005
Staff RN
Savoy Medical Center
01.1997 - 01.1999
Staff RN
Our Lady of Lourdes Hospital
06.1996 - 12.1996
Associate of Science - Nursing
LSUE
Bachelor's degree - Health Services Administration
University of Louisiana At Lafayette
Associate of Science - Medical Billing and Coding Specialist
Herzing University