Valerie Butler
Cincinnati,Ohio
Summary
Highly skilled professional with experience in transcription. Well-prepared for this role with strong abilities in accuracy and active listening. Consistently delivers high-quality results. Proven track record of effective collaboration and adaptability. Reliable, focused, and excels in maintaining confidentiality while efficiently managing multiple tasks.
Overview
2025
2025
years of professional experience
Work History
Transcriptionist
Crowdsurf.com
2011 - 09.2018
- Performed transcription work for Crowdsurf.com, using proprietary software for business meetings, educational seminars, sports videos, and medical lectures.
- Was recognized for performing tasks with a high rate of accuracy. Was invited to apply for higher level access to more complicated jobs.
Transcriptionist
Rev.com
07.2018 - 09.2018
- Performed transcription work for Rev.com, using proprietary software for legal proceedings, business meetings, jail house communications and 911 transmissions.
- Customers gave positive ratings for thoroughness and accuracy of the transcriptions.
Facilities Administrator/Space Planner
Kelly Services, Toyota Motor Mfg of North America
04.2002 - 10.2005
- Improved Purchase Order management process and eliminating arrearages in vendor payments of over $200,000 with the result of avoiding vendor lawsuits
- Created and managed an operating budget of $300K and project budgets of $2.5 mil
- For office renovations
- Was responsible for creating and tracking Purchase Order activity and related financial reporting of accruals and variances
Community Mediator
Pierce County Center for Dispute Resolution
10.1997 - 11.2001
- Successfully completed 40 training and mediation practicum achieving Mediator Certification
- Conducted over 300 mediation sessions including teen conflict resolution, small claims in local District Court, parenting plans and workplace disputes
- Provided public speaking about the benefits of mediation
- Was a trainer for those wishing to become mediators
- Assisted clients in drafting agreements that accurately reflected negotiated terms and conditions of settlements.
- Applied deep understanding of relevant laws and policies to reach agreements.
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
- Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
Contract Mediator
Equal Employment Opportunity Commission
09.1998 - 09.2001
- Performed early dispute resolution mediations on behalf of the EEOC, (Equal Employment Opportunity Commission).
- Met with employers and disputants to attempt settlement of pending complaints based on race, national origin, sexual harassment, and age discrimination.
- Worked with attorneys and disputants to write settlement agreements compliant with EEOC standards and Title VII.
- Achieved a 70% settlement rate - one of the highest on the contract mediator panel.
- Developed a case tracking process adopted and used by my Manager to record case dispositions.
Labor Relations Specialist
Office of Collective Bargaining, State of Ohio
08.1990 - 05.1992
- Managed labor contracts on behalf of state employers with 6 labor unions
- Negotiated grievance settlements on behalf of state employers with unions
- Represented employers in arbitration hearings
- Wrote pre-arbitration briefs and briefs in the Franklin County Court of Common Pleas
- Conducted thorough investigations of workplace complaints, ensuring fair treatment for all parties involved.
- Reduced potential conflicts with proactive communication between management and employees.
- Provided guidance on interpretation and application of collective bargaining agreements to prevent misunderstandings or violations.
Warehouse Associate
Keysource LLC
04.2020 - 08.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Driver
Uber
11.2014 - 05.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered passengers, goods and products to customer on time and in excellent condition.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Business Service Representative
Toyota Motor Manufacturing
04.2002 - 09.2005
- Collaborated with cross-functional teams to identify opportunities for process improvement and implement changes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed strong client relationships with effective communication and consistent followup.
- Served as a liaison between internal departments, promoting collaboration on projects for seamless service delivery.
- Managed billing processes, ensuring accurate invoicing and timely payment collection from clients.
- Reduced operating costs through strategic vendor negotiations and careful budget management.
Education
Bachelor of Arts - History
Oberlin College
Oberlin, Ohio05.1982
Skills
- Moderate typing speed
- Meeting deadlines consistently
- Proofreading proficiency
- Excellent Writing Skills
- Continuous learning attitude
- Word processing
- Project management
- Report writing
- Research
- Business correspondence
- Cultural sensitivity awareness
- Strong grammar
- Transcription
Accomplishments
Wrote a book to educate consumers about the Mediation process and what to expect from a Mediation professional.
https://bookstore.dorrancepublishing.com/products/mediation-essentials-and-expectations
Timeline
Warehouse Associate
Keysource LLC
04.2020 - 08.2024
Transcriptionist
Rev.com
07.2018 - 09.2018
Driver
Uber
11.2014 - 05.2020
Facilities Administrator/Space Planner
Kelly Services, Toyota Motor Mfg of North America
04.2002 - 10.2005
Business Service Representative
Toyota Motor Manufacturing
04.2002 - 09.2005
Contract Mediator
Equal Employment Opportunity Commission
09.1998 - 09.2001
Community Mediator
Pierce County Center for Dispute Resolution
10.1997 - 11.2001
Labor Relations Specialist
Office of Collective Bargaining, State of Ohio
08.1990 - 05.1992
Transcriptionist
Crowdsurf.com
2011 - 09.2018
Bachelor of Arts - History
Oberlin College
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