Valerie Cano
Tampa,FL
Summary
Skilled Human Resources Coordinator with experience in managing all aspects of HR operations, including recruitment, employee relations, and compliance. Strong interpersonal skills combined with knowledge of labor laws and HR best practices. Proven track record in developing effective HR policies and improving employee satisfaction levels. Adept at fostering positive work environments and facilitating staff development initiatives.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Cynthia Cleaning Services
Tampa, FL
09.2023 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Human Resources Coordinator
Convoy
Seattle, WA
09.2019 - 06.2023
- Facilitated dispute resolution between employees or between employees and management.
- Handled confidential information with discretion and sensitivity.
- Updated employee records in HR database system.
- Analyzed employee surveys to identify areas needing improvement in the workplace.
- Researched best practices for human resource functions and recommended changes accordingly.
- Managed leave of absence requests and tracked vacation time accruals.
- Provided guidance on policies and procedures to employees and managers.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
Human Resources Specialist
U.S ARMY
Clarksville, TN
02.2015 - 08.2019
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Performed audits of payroll records to ensure accuracy of employee information.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Developed and implemented new employee onboarding process.
Education
Some College (No Degree) - Human Resources Management
Western Governors University
Salt Lake City, UTSkills
- Performance Evaluation
- Compensation Structuring
- Employee Relations
- Human Resources Management
- Training development
- Benefits Administration
- Microsoft Office and Docusign
- People-oriented
- HR policies and procedures expertise
- Microsoft Office Suite expert
- Staff Management
- Recordkeeping
- Customer Relations
- Compliance
- Maintains confidentiality
Timeline
Customer Service Representative
Cynthia Cleaning Services
09.2023 - Current
Human Resources Coordinator
Convoy
09.2019 - 06.2023
Human Resources Specialist
U.S ARMY
02.2015 - 08.2019
Some College (No Degree) - Human Resources Management
Western Governors University
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