Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Captain

Gilbert,AZ

Summary

Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.

Overview

9
9
years of professional experience

Work History

Intake/Patient Scheduling Coordinator

Cranial Technologies Inc
01.2020 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
  • Answered phone calls and messages for over 50 clinics nationwide by scheduling appointments, and handling patient inquiries.
  • Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
  • Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.
  • Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.

Lead Scheduling Coordinator

Passport Health Communications
01.2016 - 01.2020
  • Improved customer satisfaction with timely appointment scheduling and accurate resource allocation.
  • Conducted comprehensive audits of past schedules, identifying areas of improvement for future planning efforts.
  • Adapted quickly to changing business needs, demonstrating flexibility in reassigning resources as needed to maintain high levels of service quality.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.

Education

High School Diploma -

Laughlin High School
Laughlin, NV

Bachelor of Science - Behavioral Sciences

South Mountain Community College
Phoenix, AZ
12.2025

Skills

  • Patient confidentiality
  • Data entry proficiency
  • Appointment Scheduling
  • Medical terminology knowledge
  • Strong Organization
  • Patient Scheduling
  • Appointment Coordination
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability

Timeline

Intake/Patient Scheduling Coordinator

Cranial Technologies Inc
01.2020 - Current

Lead Scheduling Coordinator

Passport Health Communications
01.2016 - 01.2020

High School Diploma -

Laughlin High School

Bachelor of Science - Behavioral Sciences

South Mountain Community College

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Valerie Captain