Valerie Cisneros

• Responsible for overall performance and operations of my branch; including loans, deposits, referral products, and service and quality while managing personnel. Maintain operational, credit risk management and compliance regulations.
• Primary business development officer and community development and relations. Develop new business and sales calls to existing and prospective clients.
• Responsible for sales leadership of my branch.
• Business and consumer lending, as well as deposit accounts.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversee daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Responsible for overall profitability and operations of my branch. Oversee branch expenses and budget.
• Enhanced staff competency with regular training sessions and boosting productivity levels across the branch operations.
• Reduced employee turnover by fostering a positive work environment.
• Collaborate with bank partners to provide excellent client service and satisfaction

• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
• Trained and developed new team members in alignment with branch service standards and objectives.
• Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
• Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
• Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.

*Open new accounts

*Consumer loans

*Service and identify client needs

*Make referrals to other departments as needed including Mortgage & Commercial Lending, and Treasury

*Provide back-up teller support

*Provide back-up to branch manager and assistant manager

*International and Domestic wires

*Cashier's checks, money orders, night drop, and mail deposits

*Working knowledge of Zions products, i.e. credit card, treasury, and internal programs such as BaNCS, MIT, Zeus, and Aviva

*Notary Public

*Self-Motivated/Driven

*Excellent client service

*Well Organized

*Networked to increase client base and encourage existing clients to expand financial portfolios.