Valerie Clayton
Fort Lauderdale
Summary
Customer Operations professional with 8+ years of experience supporting clients, coordinating services, and managing accounts across sales, logistics, and government programs. Known for clear communication, accurate documentation, and keeping operations running smoothly in fast-paced office environments.
Overview
10
10
years of professional experience
Work History
Pre-Plan Specialist (Transportation)
REMX
10.2025 - Current
- Coordinate transportation pre-planning services to ensure timely and accurate scheduling.
- Review and verify client information, service requests, and documentation.
- Communicate with internal teams and transportation providers to resolve scheduling issues.
- Maintain detailed records and ensure compliance with company procedures and service standards.
- Provide customer support by answering inquiries and confirming transportation arrangements.
Outreach Housing Specialist
Care Resource
01.2025 - 04.2025
- Conduct outreach to individuals experiencing housing instability to connect them with available resources.
- Assisted clients with housing applications, documentation, and referrals to community services.
- Maintained accurate case notes and reports in compliance with program guidelines.
- Collaborated with social service agencies and internal teams to support client housing goals.
- Provided professional, compassionate support to diverse populations.
Account Sales Manager
PepsiCo
01.2023 - 07.2024
- Managed and grew assigned accounts by developing new business opportunities and strengthening customer relationships.
- Increased customer retention by approximately 15% through consistent service, follow-ups, and issue resolution.
- Executed merchandising strategies to optimize product placement and improve brand visibility.
- Analyzed sales performance and market trends to support revenue growth.
- Ensured compliance with company policies and state regulations.
Eligibility Specialist I (Department of Children and Families)
State of Florida
11.2022 - 03.2023
- Conducted client interviews to determine eligibility for state assistance programs.
- Reviewed applications, verified documentation, and maintained accurate records.
- Applied state and federal policies while ensuring confidentiality and compliance.
- Identified potential fraud or discrepancies and escalated per procedures.
- Delivered professional, empathetic customer service to diverse populations.
City Carrier Assistant
United States Postal Service
08.2022 - 11.2022
- Delivered mail and packages accurately while maintaining strict confidentiality.
- Managed daily routes efficiently in a time-sensitive environment.
- Assisted customers with service inquiries and postal transactions.
- Supported operational efficiency through organized mail handling.
Leisure Services Counselor
City of Wilton Manors
02.2021 - 08.2022
- Coordinated and supervised community and youth programs.
- Increased program participation by approximately 30% through outreach and engagement.
- Used digital tracking tools to manage attendance, schedules, and activity data.
- Reduced operational costs by improving resource planning and organization.
Route Sales Representative
Frito-Lay
05.2021 - 05.2022
- Managed route-based sales, merchandising, and product delivery.
- Built strong working relationships with store managers and key contacts.
- Analyzed sales data to improve product placement and inventory levels.
- Improved route efficiency through strategic planning and time management.
Logistics Coordinator / Dispatcher / Delivery
Parts Authority
08.2016 - 11.2020
- Coordinated deliveries and logistics to ensure on-time and accurate shipments.
- Communicated with vendors, drivers, and internal teams to resolve issues.
- Maintained detailed records, invoices, and inventory documentation.
- Supported bookkeeping and implemented inventory practices that reduced waste.
Education
High School Diploma -
Miami Dade College
Skills
- Account Management
- Sales Growth & Retention
- Customer Service Excellence
- Relationship Building
- Merchandising & Product Placement
- Logistics & Route Management
- Data Entry & Documentation
- Microsoft Office (Word, Excel, Outlook)
- Compliance & Policy Adherence
- Time Management & Organization
Timeline
Pre-Plan Specialist (Transportation)
REMX
10.2025 - Current
Outreach Housing Specialist
Care Resource
01.2025 - 04.2025
Account Sales Manager
PepsiCo
01.2023 - 07.2024
Eligibility Specialist I (Department of Children and Families)
State of Florida
11.2022 - 03.2023
City Carrier Assistant
United States Postal Service
08.2022 - 11.2022
Route Sales Representative
Frito-Lay
05.2021 - 05.2022
Leisure Services Counselor
City of Wilton Manors
02.2021 - 08.2022
Logistics Coordinator / Dispatcher / Delivery
Parts Authority
08.2016 - 11.2020
High School Diploma -
Miami Dade College