Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valerie Cortes

Fontana,CA

Summary

Ambitious Receptionist experienced in managing front desk operations and providing exceptional guest services. Delivered effective communication and organizational support through strong computer skills and telephone etiquette. Focused on enhancing company efficiency and fostering positive interactions.

Overview

3
3
years of post-secondary education
7
7
years of professional experience

Work History

Receptionist

R & B wholesale distribution
Ontario, California
10.2023 - Current
  • Welcomed customers and vendors to distribution center, creating positive first impressions.
  • Managed incoming calls and directed inquiries to appropriate departments efficiently.
  • Organized filing systems for customer orders and inventory documents, ensuring quick access to critical information.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Sorted and distributed incoming mail while preparing outgoing mail, facilitating efficient communication flow.

Managed payroll processing hours for timely employee compensation.

Retail Sales Associate

Bath & Body Works
Fontana, CA
07.2021 - 11.2023
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Greeted customers upon entering the store and provided assistance.
  • Assisted customers in selecting products and providing personalized recommendations.
  • Assisted customers with finding the right product for their needs.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of sales floor and product displays.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.

Barista

Jamba Juice
Fontana, CA
06.2019 - 10.2020
  • Served customers with friendly and efficient service.
  • Prepared and blended smoothies following Jamba Juice recipes.
  • Maintained cleanliness of workstations and dining areas.

Education

Associate of Science - Paralegal

Riverside City College
Riverside, CA
07.2023 - 07.2026

Henry J Kaiser High School
Fontana, CA

Skills

  • Front desk operations
  • Customer service
  • Customer assistance
  • Phone etiquette
  • Upselling strategies
  • Organizational skills
  • Data entry
  • Microsoft Office
  • Document preparation
  • Legal research
  • Brand representation
  • Communication skills

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Receptionist

R & B wholesale distribution
10.2023 - Current

Associate of Science - Paralegal

Riverside City College
07.2023 - 07.2026

Retail Sales Associate

Bath & Body Works
07.2021 - 11.2023

Barista

Jamba Juice
06.2019 - 10.2020

Henry J Kaiser High School
Valerie Cortes