Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Valerie Cortez

San Francisco,CA

Summary

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Leader

Starbucks
San Francisco, CA
01.2022 - Current
  • Lead role-play caller (on shift)
  • Coordinated staff schedules, balancing workload and ensuring adequate coverage during peak times.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
  • Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
  • Ensured compliance with health department regulations related to food handling practices.
  • Resolved customer complaints in a polite and professional manner.
  • Provided support during peak hours by running drinks or helping out on the register.

Barista

Starbucks
San Francisco, CA
02.2021 - 12.2021
  • Managed inventory levels
  • Coordinated logistics for incoming supplies
  • Greeted customers and took orders for beverages and food items.
  • Prepared specialty coffee drinks.
  • Operated cash registers to process customer payments.

Intern

BPM LLP
San Francisco, CA
08.2018 - 05.2019
  • Filling.
  • Preparing meetings.
  • Printing.
  • Answering Phones.
  • Scanning.

Talent Manager Assistant

Vinson & Elkins
San Francisco, CA
08.2017 - 05.2018
  • Filling
  • Preparing meetings
  • Emailing
  • Printing
  • Organizing Binders

Real Estate Assistant

Coldwell Banker
San Francisco, CA
01.2017 - 05.2018
  • Organizing attorney Information.
  • Filling attorneys in alphabetical order.
  • Mailing information to clients.
  • Arranging advertisements in social media pages and websites.

Teacher Assistant

Girls and Boys Club
01.2014 - 12.2014
  • Assisted in the development and implementation of lesson plans.
  • Provided instructional support to teachers in accordance with established curriculum guidelines.
  • Assisted in the supervision of students during recess, lunch, and other activities.

Education

High School Graduate -

Immaculate conception academy
05.2019

Some College (No Degree) - Psychology

City College of San Francisco
San Francisco, CA

Skills

  • Bilingual in Spanish and English
  • Customer Service Management
  • Operations Management
  • Assigning Work
  • Issue Resolution
  • Team Collaboration and Leadership
  • Shift Scheduling
  • Inventory Counts

Affiliations

  • Captain of soccer team (2019)
  • President of Sophomore year class (2016)

Accomplishments

  • "Three season athlete" Award (2019)

Certification

  • Starbucks Leadership Support Management Certified (2022)
  • Starbucks daily operations certified (2022)
  • Starbucks Master Barista Certified (2023)
  • Brand Leader (2023)

Languages

Spanish
Native/ Bilingual
English
Professional
French
Limited

References

References available upon request.

Timeline

Shift Leader

Starbucks
01.2022 - Current

Barista

Starbucks
02.2021 - 12.2021

Intern

BPM LLP
08.2018 - 05.2019

Talent Manager Assistant

Vinson & Elkins
08.2017 - 05.2018

Real Estate Assistant

Coldwell Banker
01.2017 - 05.2018

Teacher Assistant

Girls and Boys Club
01.2014 - 12.2014

High School Graduate -

Immaculate conception academy

Some College (No Degree) - Psychology

City College of San Francisco

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Valerie Cortez