VALERIE CRAIG
MESA,AZ
Summary
Detail-oriented administrative professional with a solid foundation in account management and support roles, seeking to contribute as an Administrative Assistant while exploring opportunities as an Executive Assistant and in the tech field. Passionate about enhancing workflows and making daily tasks easier for others through efficient organization and proactive problem-solving. Known for strengths in critical thinking, analytical skills, and accountability, with a deliberate approach to decision-making. Eager to leverage my administrative skills while building my tech expertise to support a dynamic work environment and drive innovative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Associate
Claims Associate - Injury
04.2024 - Current
- Delivered exceptional customer experiences by assisting with and managing injury-related claims, ensuring timely and accurate resolution
- Applied claims settlement procedures within approved limits, demonstrating sound judgment and adherence to company policies
- Initiated claim payment processes, meticulously reviewing documentation and ensuring compliance with regulatory requirements while efficiently closing assigned files to maintain workflow
- Collaborated closely with Claims Specialists, attorneys, and paralegals to facilitate smooth communication and coordination on complex claims, contributing to successful outcomes
- Engaged in proactive communication with team members, business partners, and external customers to address inquiries and provide updates on claims progress, utilizing various electronic resources to enhance efficiency and accuracy
Assistant Manager / Admin Assistant
10.2022 - Current
- Develop and manage monthly staff schedules in collaboration with management
- Train and coach direct support staff to enhance care quality
- Implement and assess programs to meet care standards and fiscal requirements
- Provide direct services and monitor medication administration and documentation
- Ensure compliance with policies for documentation and reporting while prioritizing client safety and well-being
- Manage petty cash and client funds, maintaining accurate records
- Oversee transportation logistics and maintain thorough documentation for client care
Benefits Account Manager
04.2021 - 02.2024
- Retained clients through exceptional customer service, ensuring open communication and timely responses
- Managed implementations, renewals, and claims administration of client benefit programs, ensuring accuracy in client portals
- Processed applications for enrollment changes, reinstatements, and cancellations of employer health benefit plans
- Created submissions to underwriters by engaging clients on coverage needs and negotiating terms on their behalf
- Collaborated with HR and Finance teams to enhance client experience
Individual Sales Associate / Broker Support/ Small Group Account Manager
07.2018 - 04.2021
- Managed inbound calls and emails from business administrators and brokers to assist with small group policies
- Owned the renewal process for small group policies, reviewing eligibility and educating on health plan changes
- Educated external brokers on plan benefits and networks across all lines of business
- Led escalation paths for any issues arising across all lines of business
- Leveraged Salesforce to track interactions and enhance communication efficiency
Education
McClintock High School
Mesa05-2008
Skills
- Administrative Support
- Training and Development
- Problem Resolution
- Cross-Functional Collaboration
- Communication Skills
- Policy and Compliance Management
- Data Analysis and Reporting
- Salesforce Proficiency
- Documentation and Record Keeping
- Office Management
- File Management
- Self-starter
Certification
Benefits Account Manager Certification
Self-Funding Certification
Wellness Certification
Timeline
Claims Associate
Claims Associate - Injury
04.2024 - Current
Assistant Manager / Admin Assistant
10.2022 - Current
Benefits Account Manager
04.2021 - 02.2024
Individual Sales Associate / Broker Support/ Small Group Account Manager
07.2018 - 04.2021
Benefits Account Manager Certification
Self-Funding Certification
Wellness Certification
McClintock High School
Similar Profiles
Meghan MikellMeghan Mikell
State Farm at Bodily Injury Claims SpecialistState Farm at Bodily Injury Claims Specialist
DIMITRA MAVRAGANIDIMITRA MAVRAGANI
Private English Language Tutor at -Private English Language Tutor at -
Diane GraceDiane Grace
Stay At Home Mum at -Stay At Home Mum at -