Valerie Darling
Orlando
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Tried And True
Orlando
08.2023 - Current
- Utilized job-related software to prepare change of address records and issue service discontinuance orders. Checked attendees in for the conference. Helped attendee with the App for the show if they had questions and directions. Highlighted events for the night if they had one.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Implemented innovative methods for streamlining the customer service process.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Staff Member
Buckalew Hospitality
Orlando
02.2023 - Current
- Assisted with set up for social events and food deliveries.
- Maintained front desk to provide positive first impression.
- Resolved customer complaints in an efficient and timely manner.
- Greeted guests and vendors to assist in navigating space.
- Supported operations by keeping supplies organized and stocked.
- Greeted visitors in a friendly manner and provided general information about the organization's services or products.
- Broke down boxes for garbage and recycling.
- Scanned documents into digital format for easy retrieval.
Education
Real Estate
Real Estate School of Southern Nevada
Las Vegas04-2007
Skills
- Customer service
- Conflict resolution
- Data entry
- Payment processing
- Event coordination
- Team collaboration
Timeline
Customer Service Representative
Tried And True
08.2023 - Current
Staff Member
Buckalew Hospitality
02.2023 - Current
Real Estate
Real Estate School of Southern Nevada
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