Valerie Dorning

• Developed strategies for working effectively with clients from diverse backgrounds.
• Maintained professional relationships with families during difficult times.
• Provided appropriate referrals for counseling or other supportive services.
• Monitored progress of cases including ensuring that deadlines are met.
• Responded to emergency situations involving children requiring immediate attention.
• Acted as a liaison between families and government or community resources.
• Prepared written summaries following each investigation or contact with a family member.
• Collaborated with other agencies such as law enforcement, mental health providers, schools, and social services.
• Conducted home visits, interviews, and assessments in order to evaluate the safety of a child's environment.
• Facilitated communication between involved parties while protecting confidentiality of information.
• Ensured compliance with state regulations regarding child abuse investigations.
• Developed case plans in order to ensure that the best interests of the child were met.
• Informed families about their rights under applicable laws and policies.
• Participated in court proceedings related to cases.
• Provided crisis intervention services when needed.
• Assessed family dynamics and provided guidance for improvement.
• Provided testimony at hearings related to child protective investigations.
• Investigated reports of child abuse and neglect to determine if further actions are necessary.
• Maintained detailed records on all cases including reports and notes from interviews.
• Attended trainings related to current trends in Child Protective Services.
• Investigated each child's living environment to determine whether home was safe or presented risks.
• Conducted in-depth interviews with children, guardians, doctors, nurses and law enforcement to gain insight into individual cases.
• Facilitated delivery of services and resources after thoroughly assessing each child's individual needs.
• Documented case information by completing forms promptly and filing with appropriate agencies.
• Remained composed and calm when interacting with individuals, taking into account that children and families were involved in high-stress situations.
• Developed and executed plans to remove children from homes where abuse or neglect had occurred.
• Informed victims about legal processes and timelines.
• Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
• Counseled parents on proper child-rearing choices.
• Established behavioral modification goals and assessed progress toward goals.

-Identifying potential audit issues or unusual relationships in financial statements with detailed analytical trend analysis.

-Demonstrating your professionalism while working in clients’ environments and providing exceptional service.

-Operating effectively in a regulated environment, with a focus on protecting the capital markets and the investing public.

-Developing and maintaining relationships with clients to provide definitive auditing services that the capital markets and the client can rely upon.

-Sharing the story of value-added insights discovered through data analysis with clients.

• Maintained clean and safe workspace areas to meet OSHA standards.
• Identified problems during daily work inspections and addressed concerns.
• Performed tasks to maintain on-site physical security, safety, and efficiency.
• Notified management about necessary repairs or professional service needs for building operating systems.
• Maintained compliance with internal and regulatory safety standards.
• Followed correct procedures for handling, transporting, and disposing of new and recycled materials.
• Removed snow from sidewalks, driveways, and parking areas.
• Cleaned vents and replaced filters to verify proper airflow.
• Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.

• (210) 660-270O
• Clean offices make the clients feel like they are walking into a fresh and sanitized workplace.
• Maintained clean and safe workspace areas to meet OSHA standards.
• Identified problems during daily work inspections and addressed concerns.
• Performed tasks to maintain on-site physical security, safety, and efficiency.
• Notified management about necessary repairs or professional service needs for building operating systems.
• Maintained compliance with internal and regulatory safety standards.
• Followed correct procedures for handling, transporting, and disposing of new and recycled materials.
• Cleaned vents and replaced filters to verify proper airflow.
• Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
• Collaborated with team members to assess equipment performance needs.
• Read work orders or received instructions from supervisors or homeowners to determine work requirements.

• Trained employees on additional job positions to maintain coverage of roles.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited and hired qualified candidates to fill open positions.
• Greeted and encouraged feedback from customers to implement operational changes.
• Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.
• Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
• Conducted quality, timely performance feedback and performance appraisals.
• Maintained contact with clients and assisted in developing procedures to identify and track value-added services.
• Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
• Examined merchandise to correctly price and display products.
• Delivered level of service to customers in effort to build upon relationships for future clients.
• Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels.
• Supervised staff performing daily activities.
• Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
• Investigated misconduct, mediated problems and determined appropriate discipline for staff.

• Directed drivers to proper parking areas and enforced special parking restrictions.
• Patrolled parking areas and monitored car safety to prevent theft and damage.
• Patrolled premises regularly to maintain the safety of employees and visitors.
• Called and coordinated with police, fire, and EMT services.
• Maintained order, responded to emergencies, and enforced federal and local laws.
• Located lost stolen and counterfeit permits.
• Assisted motorists with such things as flat tires, keys locked in the car, or battery jump-starts.
• Checked assigned areas for missing or damaged property.
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

• Direct care specialist overseeing adolescents and planning their day.
• Entertained or read aloud to patients to improve mental health and alertness.
• Followed care plan and directions to administer care for the children.
• Reported concerns to nursing supervisor to promote optimal care.
• Coordinated doctor appointments, exercise, recreation, and family visits to maintain the schedule.
• Cultivated relationships with residents to support happiness and emotional well-being.
• Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
• Improved resident engagement through group activities.

• Clean classrooms, offices, kitchens
• Maintained clear and safe workspace areas to meet OSHA standards.
• Performed tasks to maintain on-site physical security, safety and efficiency.
• Identified problems during daily work inspections and addressed concerns.
• Notified management about necessary repairs or professional service needs for building operating systems.
• Maintained compliance with internal and regulatory safety standards.
• Followed correct procedures for handling, transporting and disposing of new and recycled materials.
• Diagnosed and repaired mechanical issues according to industry standards.
• Repaired equipment and machinery, performing maintenance according to updated industry standards.
• Keeping room sanitized and maintaining building cleanness.
• Removed snow from sidewalks, driveways, and parking areas.
• Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
• Cleaned vents and replaced filters to verify proper air flow.

• Greet customers, take orders, restock.
• Processed payments for customers quickly and accurately to exceed productivity standards.
• Helped with purchases, locating items, and signing up for rewards programs.
• Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
• Directed cleaning, trash removal, and sanitation procedures to keep aisles and register areas organized.
• Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
• Worked closely with front-end staff to assist customers.
• Trained new team members in cash register operation.