Valerie Douglas-Ragoobir
Summary
Experienced with ensuring safety and security of transportation facilities and passengers. Utilizes advanced screening techniques and threat detection methods to maintain high security standards. Knowledge of regulatory compliance and emergency response procedures.
Overview
19
19
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration
Orlando, FL
03.2021 - Current
- Screening airport passengers, employees and bags for prohibited and dangerous items and preventing those items from being taken onto the aircraft.
- Operate various screening equipment and technology to identify prohibited and dangerous items.
- Perform searches which includes physical interactions with passengers, for example: pat downs and bag/property searches.
- Continuously retaining Standard Operating Procedures and using it to perform job duties properly.
- Teach on-the-job training to new hires.
- Using my Standard Operating Procedures and my on-the-job training and experience, I've passed three (FET) tests on check point within three weeks.
- Constantly alert of passengers and my surroundings in order to help keep the safety of myself and others around me.
- Passenger Support Specialist where I'm partnered up with Terminal Managers and TSA Cares to help passengers who may need additional support of being screened by TSA while meeting Standard Operating Procedures and making sure those passengers have a smooth passage through without any issues.
Child Protective Specialist
The Administration for Children Services
Jamaica, NY
04.2019 - 10.2019
- Responded directly to reports of child abuse and/or neglect.
- Used investigatory and social work skills in order to properly investigate possible abuse of child/children.
- Conducted in-person and telephonic interviews of children, their families and anyone that could've had proof of possible abuse of child/children.
- Exercised my judgement and discretion based on the interviews to gather whether or not there were signs of abuse or neglect.
- Engaged and partnered with families and community resources to ensure the safety and well-being of children throughout New York City.
- Helped children and families with public help: for example, vouchers for day care or for necessities for the child/children to live comfortably.
- Communicated effectively and efficiently with management and supervisors in order to help the children and families on cases submitted to me.
- Used well-organize notes from any communication for possible court appearances.
Branch Ambassador
Capital One Bank
New York, NY
10.2015 - 04.2019
- Provided account services to customers, selling cashier's checks, making withdrawals and deposits; receiving credit card and line of credit payments.
- Helped customers become familiar with ATM machines.
- Input every transaction into the computer for bank records.
- ATM custodian: handle settlement, order cash for ATMs, replenish ATMs for the week.
- Vault custodian: help make sure branch has sufficient cash for daily business by ordering what was necessary for business to run smoothly.
- Followed safety procedures for opening and closing of bank.
Sales Representative
Radio Shack
Valley Stream
01.2011 - 06.2012
- Operated cash registers and calculated beginning and end of day totals.
- Assisted customers by providing product knowledge such as the features, values and benefits of each product such as electronics, phone plans and features.
- Participated in store opening and store closing duties and was responsible for alarm system and money drops.
- Was responsible for filling out and collecting appropriate documents to be filed and sent out to the main office.
Sales Representative
Rite Aid Pharmacy
Flushing, NY
07.2007 - 12.2010
- Provided welcoming customer service and resolved concerns or requests.
- Executed transactions in a timely and efficient manner in a fast paced environment.
- Received and displayed product shipments on store retail shelves within twenty-four hours of delivery.
- Handled returns/complaints graciously and effectively.
Education
Bachelor's degree - Criminal Justice, Police Studies
John Jay College of Criminal Justice
New York, NY06.2016
Associate's degree - Criminal Justice
LaGuardia Community College
Astoria, NY03.2013
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
Timeline
Transportation Security Officer
Transportation Security Administration
03.2021 - Current
Child Protective Specialist
The Administration for Children Services
04.2019 - 10.2019
Branch Ambassador
Capital One Bank
10.2015 - 04.2019
Sales Representative
Radio Shack
01.2011 - 06.2012
Sales Representative
Rite Aid Pharmacy
07.2007 - 12.2010
Associate's degree - Criminal Justice
LaGuardia Community College
Bachelor's degree - Criminal Justice, Police Studies
John Jay College of Criminal Justice