Valerie Fajardo
Adelanto,CA
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Ethical Sales Supervisor with extensive sales experience, positive interaction skills and knowledge of marketing techniques. Exceptional ability to create dynamic sales team for optimum performance.
Overview
12
12
years of professional experience
Work History
Bank Teller
Wells Fargo
Apple Valley, CA
07.2019 - Current
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to bank tellers.
- Reconciled cash drawer and resolved discrepancies.
- Turned in excess cash to maintain drawer security.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Provided customer records on demand, including account statements and copies of checks.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Updated customers on new mobile banking features to help make online banking easier.
Sales Supervisor
Sunglass Hut
Victorville, CA
03.2015 - 10.2021
- Monitored daily sales operations and served as an informational and procedural resource to team members.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Effectively coached team members to reach their weekly and monthly sales goals.
- Promoted exceptional customer service by engaging clients on the sales floor.
- Checked the store merchandise regularly to ensure that it was properly displayed and replenished.
- Administered performance reviews and held workshops to improve performance of team.
- Maintained knowledge of current sale promotions, policies regarding payment, exchanges, and security practices.
- Addressing customer inquiries and resolving customer complaints.
- Participating in various incentive programs and contests designed to support exceeding in achieving sales goals.
- Interviewed and recruited retail talent for our store and our company.
Sales Consultant
Sunglass Hut At Macy's
05.2014 - 03.2015
- Opened and closed the store, including counting product and cash drawer.
- Exceeding personal sales goal.
- Provided excellent customer service and building brand loyalty.
- Refreshed knowledge on product and brands to effectively comply with customer needs.
- Maintained visuals and displays for entire store in accordance to the merchandising application.
Service Writer
Walmart Tires & Auto Parts
05.2013 - 05.2014
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Greeted customers and wrote up service orders that best fit the customers needs.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Stocked freight and counted inventory.
- Checked oil levels, air filters, car batteries, and tire pressure to ensure the needs of the customer.
- Followed standards and procedures to maintain safe work environment.
Cashier
Walmart Supercenter
08.2012 - 05.2013
- Kept accurate and secure cash drawers by putting away large bills and keeping optimal levels of small bills and change.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Identified damage to items and worked with supervisor to process efficient returns.
- Worked with security to minimize loss by identifying suspicious behavior and sharing information with personnel, including descriptions of individuals and items.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Adhered to state and federal laws by checking identification for proof-of-age and refusing alcohol sales to customers under age of 21.
Education
Math And Science
Victor Valley College
Victorville, CAHigh School Diploma -
Victor Valley Home Academy
Victorville, CA2010
Skills
- Effective selling techniques
- Staff training
- Store appearance and merchandise
- Management support
- Delegation skills
- Staff management
- Meeting quotas
- Compliance, banking laws and regulations
- Spanish speaking
- Accurate Money Handling
- Financial Advising
Timeline
Bank Teller
Wells Fargo
07.2019 - Current
Sales Supervisor
Sunglass Hut
03.2015 - 10.2021
Sales Consultant
Sunglass Hut At Macy's
05.2014 - 03.2015
Service Writer
Walmart Tires & Auto Parts
05.2013 - 05.2014
Cashier
Walmart Supercenter
08.2012 - 05.2013
Math And Science
Victor Valley College
High School Diploma -
Victor Valley Home Academy