Valerie Fragher
Greenwood ,DE
Summary
Customer Service Specialist with extensive experience in medical billing and compliance at Innovation Lab Solutions. Successfully streamlined operations, resulting in improved patient satisfaction and accurate billing processes. Strong ability to gather information and provide empathetic support, enhancing overall service delivery. Dedicated to building positive relationships and consistently exceeding expectations.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
Innovation Lab Solutions
Greenwood, DE
10.2022 - Current
- Manage calls from patients and/or third-party companies looking to resolve urgent billing matters.
- Reviewed patient records for accuracy and completeness of information in the medical billing system.
- Accurately input procedure codes, diagnosis codes, and patient information into billing software to generate up-to-date invoices.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments, and remaining balances not covered under policies.
Customer Service Representative
Canon Solutions America
Burlington,, NJ
12.2012 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer Service
MRS Associates Inc
Cinnaminson, NJ
10.2008 - 12.2012
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Medical Assistant Diploma -
Lincoln Technical Institute - Cromwell
Moorestown, NJ06.2013
Skills
- Caring and empathetic
- Gathering information from patients
- Helpful and service-oriented
- Administrative and Office Support
- Billing procedures
- Inbound call answering
- Data entry
- Medical billing
Timeline
Customer Service Specialist
Innovation Lab Solutions
10.2022 - Current
Customer Service Representative
Canon Solutions America
12.2012 - 08.2021
Customer Service
MRS Associates Inc
10.2008 - 12.2012
Medical Assistant Diploma -
Lincoln Technical Institute - Cromwell
Similar Profiles
Erin Taylor HarrisErin Taylor Harris
Intern at Drake University Insurance Innovation LabIntern at Drake University Insurance Innovation Lab
Shivani ChauhanShivani Chauhan
Assistant Software Associate at Wits Innovation LabAssistant Software Associate at Wits Innovation Lab
Bar GrossBar Gross
Business Analyst at Citi Innovation LabBusiness Analyst at Citi Innovation Lab