Valerie Garay
Philadelphia,PA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Temple Jeanes Hospital
Philadelphia, PA, PA
08.2023 - Current
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Experience ordering durable medical equipment for patients.
- Ability to multitask and problem-solve
- Set up transportation for patients to and from appointments.
- Responded to high priority emails.
- Routed calls and correspondence to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Scheduled and confirmed patient appointments and consultations.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Updated and ensured accuracy in multiple databases.
- Completed projects delegated to me by Practice manager.
- Assisted HR with hiring process for several employees.
Lead Medical Receptionist (Cardiology)
St Mary's Hospital and Medical Center
Langhorne, Pa
04.2022 - 07.2023
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Trained front desk and clerical staff in databases.
- De-escalated and resolved complaints or inquiries.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Participated in the planning of community events.
Medical Receptionist (Radiology)
Episcopal Hospital
Philadelphia, PA
12.2020 - 04.2022
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Managed more than 65 incoming calls per day.
- Coordinated and communicated with 50 clients daily to gather pertinent information.
- Greeted and directed visitors to appropriate personnel.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed customer complaints and rectified issues to complete satisfaction.
- Pulled and organized requested documentation.
- Communicated with outside offices to obtain records and transfer files for appointment needs.
Skills
- Bilingual (English, Spanish)
- Proficiency in Microsoft Office
- Office Administration
- Recordkeeping and bookkeeping
- Organization and efficiency
- Experienced with multiple EMR systems
- Professional and polished presentation
- Service-oriented mindset
- Communication Skills and Team player
- Adaptability and Quick learner
- Friendly, positive attitude
- Reliable and trustworthy
- Full Time position (40hr workweek)
Timeline
Administrative Assistant
Temple Jeanes Hospital
08.2023 - Current
Lead Medical Receptionist (Cardiology)
St Mary's Hospital and Medical Center
04.2022 - 07.2023
Medical Receptionist (Radiology)
Episcopal Hospital
12.2020 - 04.2022