Valerie Garcia
Tucson,AZ
Summary
Experienced software support specialist proficient in assisting Mac and Windows users with computer system, mobile device, and peripheral equipment issues. Knowledgeable in security standards and usability optimization, able to troubleshoot and resolve concerns independently. Skilled supervisor with a successful track record in implementing operational improvements and fostering high morale and productivity through policy development and staff management procedures. Enthusiastic about contributing to team success through hard work, attention to detail, and exceptional organizational skills. Clear understanding of POS systems and food safety training. Eager to continue learning, growing, and excelling in future customer support and service roles.
Overview
13
13
years of professional experience
Work History
Floor Installation Helper
Aka Builders
03.2017 - Current
Software Support Specialist
C3CustomerContactChannels Inc.
02.2020 - 06.2022
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Retained existing clients and developed many new accounts by extending high quality and efficient support service.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Sales Associate
Afni Inc.
08.2017 - 02.2020
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Maintained records related to sales, returns and inventory availability.
- Maintained customer satisfaction while handling Verizon product returns quickly and professionally.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educated customers on promotions to enhance sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed, marketed and sold full range of Verizon products, including cell phones and accessories.
Team Leader
Jack In The Box
03.2012 - 01.2017
- Completed special cuts, including groves and bevels, to produce desired looks.
- Identified stock imperfections, assigned grades and noted production concerns based on everyday inspections.
- Assisted manager with new hire processing and existing training programs.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Positioned as go-to person for up to 4-7 staff members, troubleshooting complex administrative and training issues promptly.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Analyzed equipment breakdowns using various troubleshooting methods.
Education
GED -
Cholla Magnet High School
Tucson, AZ4 2009
No Degree - Massage Therapy
Brookline College - Tucson
Tucson, AZSkills
- Application support
- Customer service expert
- Desktop support
- Software diagnosis
- Problem resolution
- Team building
- Supervision
- Budgets
- Team management
- Technical issues analysis
- Staff education and training
- Mac systems
- Business operations
- Communications
- MS Office
- Customer service
- Organization
Timeline
Software Support Specialist
C3CustomerContactChannels Inc.
02.2020 - 06.2022
Sales Associate
Afni Inc.
08.2017 - 02.2020
Floor Installation Helper
Aka Builders
03.2017 - Current
Team Leader
Jack In The Box
03.2012 - 01.2017
GED -
Cholla Magnet High School
No Degree - Massage Therapy
Brookline College - Tucson
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