Valerie Rossi
Oakley,CA
Summary
Dynamic professional skilled in managing patient scheduling and providing exceptional customer service. Proven ability to enhance guest experiences and streamline operations in fast-paced environments. Compassionate animal care professional with experience in veterinary settings. Demonstrates strong problem-solving skills and effective teamwork, ensuring optimal care and communication between pet owners and veterinary staff
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Benihana
Burlingame, CA
08.2022 - 03.2023
- Welcomed guests with professionalism and friendliness, enhancing overall dining experience.
- Managed reservation system to optimize seating arrangements and reduce wait times.
- Coordinated with kitchen and service staff to ensure timely food delivery to customers.
- assisted with to-go orders.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
- Handled customer inquiries and complaints, ensuring prompt resolutions for satisfaction.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Medical Receptionist
Indy's Place Pet Hospital
Foster City, CA
02.2022 - 07.2022
- Managed patient scheduling and appointment confirmations efficiently.
- Assisted clients with inquiries, fostering positive customer experiences.
- Processed patient intake forms accurately to ensure proper record-keeping.
- Coordinated communication between veterinary staff and pet owners.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass..
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
- Filed prescriptions in clinic and online through third party companies.
- Helped in exam rooms when needed.
Kennel Assistant
Medical Center for Birds
Oakley, CA
03.2021 - 06.2021
- Provided daily care and feeding for various bird species, ensuring their health and well-being.
- Assisted veterinarians during examinations and treatments, facilitating efficient patient care.
- Maintained cleanliness of enclosures and common areas, promoting a safe environment for animals and staff.
- Monitored bird behavior and reported any concerns to veterinary staff, contributing to timely interventions.
- Executed inventory management tasks for supplies, ensuring availability of essential resources for operations.
- Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
- Maintained kennel cleanliness and hygiene, reducing the spread of disease and providing a comfortable environment for animals.
Education
Administrative Justice
Diablo Valley College
Pleasant Hill, CA08.2026
High School Diploma -
South San Francisco High School
South San Francisco, CA05.2021
Skills
- Multitasking proficiency
- Effective time management
- Animal care
- Patience with animals
- Empathy for animals
- Animal behavior
- Feeding animals
- Animal handling
- Record keeping
- Animal bathing
- Kennel maintenance
- Front desk operations
- Telephone etiquette
- Patient scheduling
- Patient registration
- Appointment management
- Reminder calls
- Records management
- Mail management
- Patient reception management
- Patient callbacks
- Typing and filing
- Problem-solving
- Computer proficiency
- Time management
- Critical thinking
- Collaboration and teamwork
Certification
- ServSafe
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Host
Benihana
08.2022 - 03.2023
Medical Receptionist
Indy's Place Pet Hospital
02.2022 - 07.2022
Kennel Assistant
Medical Center for Birds
03.2021 - 06.2021
Administrative Justice
Diablo Valley College
High School Diploma -
South San Francisco High School