Valerie Glassman
Norton,MA
Summary
Articulate communicator; trilingual in English, Spanish, and Portuguese, intermediate level of French, and beginner level of Haitian Creole. Offering over three years' experience in working with clients in a foreign language both in the United States as well as in other countries. Capable of adapting to various locations such as school, home, clinical, vocational, and community settings. Adept at assessing and advocating for client needs as well as maintaining privacy and confidentiality of pertinent information.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Specialist
BI, Incorporated
Burlington, MA
04.2021 - Current
- Enroll participants into the intensive supervision appearance program by conducting interviews in Spanish, Portuguese, and sometimes French.
- Implement individual service plans created by ICE officials.
- Maintain docket calendar and database for Immigration court.
- Work closely with immigration officials to install ankle bracelets for recently released detainees.
- Download tracking application into personal cellphones.
- Determine appropriate community referrals and services based on individual needs.
- Perform routine data entry, entered case notes, and uploaded all pertinent documentation.
Behavior Therapist
Amego, Inc
Norton, MA
04.2019 - 04.2021
- Implemented behavioral intervention plans created by clinical supervisors and behavioral analysts.
- Utilized applied behavioral analysis techniques in home-based, clinical and community settings.
- Documented maladaptive behaviors and all forms of intervention attempted in moments of crisis.
- Maintained professional boundaries with parents and caregivers while supporting treatment goals.
Residential Teacher's Assistant
Amego, Inc.
Attleboro, MA
11.2016 - 04.2018
- Oversaw a team of up to five staff and assigned staff members to clients based on a rotating schedule.
- Documented student progress and communicated with parents to keep them informed.
- Assisted with daily living skills and personal hygiene while promoting dignity and communicating respect.
- Implemented individual service plans in residential, community, and educational settings.
Freelance Private ESL Teacher
Self-Employed
Buenos Aires, Argentina
04.2015 - 10.2016
- Participated in training classes to improve tutoring practices and learn new tutoring techniques.
- Improved Spanish and Portuguese speaking abilities while working abroad in Argentina, Chile, and Brazil.
- Developed student-specific tutoring plans tailored to individual academic needs.
- Managed schedule of weekly appointments and worked flexible hours.
- Developed and maintained courteous working relationships and professional boundaries.
Teacher's Assistant
Cardinal Cushing Centers
Hanover, MA
09.2013 - 04.2015
- Assisted lead teachers with lesson plan creation and materials development.
- Demonstrated vocational skills to help students with special needs learn and grow.
- Conducted community outings to model appropriate behaviors for runnings errands and making purchases.
- Documented student progress and communicated with residential staff to keep them informed.
Deli Worker
Stop And Shop Supermarket
Framingham, MA
09.2009 - 10.2013
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Bachelor of Arts - Psychology
Framingham State University
Framingham, MA05.2013
Skills
- Patient Interaction
- HIPAA Requirements
- Case Notes
- Microsoft Word
- Crisis Situations
- Emotional Support
- Individualized Treatment Plans
- Documentation and Recordkeeping
- Case Planning and Management
Certification
- Completion of Spanish Medical Interpreter Training Program in April of 2019-Language Connections, Boston, MA
Timeline
Case Specialist
BI, Incorporated
04.2021 - Current
Behavior Therapist
Amego, Inc
04.2019 - 04.2021
Residential Teacher's Assistant
Amego, Inc.
11.2016 - 04.2018
Freelance Private ESL Teacher
Self-Employed
04.2015 - 10.2016
Teacher's Assistant
Cardinal Cushing Centers
09.2013 - 04.2015
Deli Worker
Stop And Shop Supermarket
09.2009 - 10.2013
Bachelor of Arts - Psychology
Framingham State University
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