VALERIE GODOY
Interventional Physical Medicine & Rehabilitation
New Rochelle,NY
1
Language
7
years of professional experience
Executed front-desk operations, including appointment coordination and medical record oversight, to facilitate seamless patient experiences and operational efficiency.
Work History
Medical Receptionist
2 Years 11 Months- Managed front desk registration and coordinated scheduling for over 400 patients weekly.
- Collected, documented, and maintained patient insurance and personal details.
- Handle pre-authorizations and verify insurance details.
- Communicate with patient attorneys to provide needed records for workers compensation, lien, no fault cases.
- Safeguarded patient privacy by ensuring confidentiality of sensitive data.
- Organized physical and digital medical records efficiently.
Dental Receptionist
3 Months- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
Doggie Daycare Attendant
6 Months- Ensured optimal care for dog guests.
- Ensured timely preparation and distribution of meals and water.
- Organized quality recreational sessions to promote physical and emotional enrichment for dogs.
- Handled comprehensive record-keeping and documentation for every pet guest.
- Managed supervision of individual dogs in various settings.
- Maintained cleanliness standards in all pet zones.
- Developed trusting relationships with team members and clients.
Head of Cash Office
4 Years- Conducted weekly inventory tracking to ensure accurate stock levels.
- Monitored high-security safes to ensure compliance and operational integrity.
- Facilitated customer service by handling inquiries and transferring calls to correct departments.
- Conducted price matching and maintained file accuracy.
- Achieved head of cash office position following promotions from cashier and customer service lead.
Education
Certification - Veterinary Science
High School Diploma
Skills
Assisted customers with inquiries and service requests.
Performed data entry tasks accurately and efficiently.
Utilized Microsoft Office applications to enhance productivity.
Managed records systematically for easy retrieval.
Verified insurance and referrals to ensure coverage accuracy.
Applied knowledge of NextGen software for improved patient management.
Completed PakPro training to enhance service delivery skills.
Provided dog grooming services with attention to detail.
Coordinated front desk operations to ensure smooth daily activities.
Demonstrated telephone etiquette to maintain professionalism in communication.
Adhered to HIPAA compliance regulations to protect patient privacy.
Organized files systematically for efficient access.
Languages
Spanish
Timeline
Dental Receptionist
Ardsley Family Dental
09.2024 - 12.2024Read More
Medical Receptionist
Interventional Physical Medicine & Rehabilitation
09.2023 - CurrentRead More
Doggie Daycare Attendant
Paws & Play Dog Resort & Training Center
08.2023 - 02.2024Read More
Head of Cash Office
Stop & Shop
09.2019 - 09.2023Read More
New Rochelle High School
High School Diploma
Read More
Southern Westchester BOCES
Certification from Veterinary Science
Read More