Valerie Gonzales
Houston,TX
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
4
4
years of professional experience
Work History
OR Attendant
Memorial Hermann Hospital
Houston, TX
02.2023 - Current
- Answered telephones promptly and courteously when taking reservations or takeout orders.
- Responded promptly to customer inquiries regarding services offered or product availability.
- Provided accurate change and processed credit card transactions quickly and efficiently.
- Conducted regular inventory checks to ensure adequate supplies are available.
- Greeted customers, answered their questions and provided them with assistance.
- Maintained a clean, orderly environment by sweeping, mopping, dusting and taking out trash.
- Assisted in the preparation of food items such as salads, sandwiches, desserts and beverages.
- Ensured that all customer service standards were met or exceeded during each shift.
- Assisted other staff members in completing tasks as needed.
Customer Service Representative
Capital One
Houston, TX
02.2020 - 02.2023
- Maintained accurate records of customer interactions for future reference.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Attended regular training sessions on updates and changes within the industry or organization.
- Maintained records of customer interactions, transactions, comments and complaints.
- Developed effective working relationships with team members across multiple departments.
- Performed outbound calling campaigns to promote new products or services.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Education
Communication Studies
University of Houston - Downtown
Houston, TXSkills
- Call Management
- Complaint resolution
- Inbound and Outbound Calling
- Scheduling
- Active Listening
- Multi-Task Management
- Building rapport
- Positive and professional
- Office equipment proficiency
- Team Development
- Prioritization
- Documentation
- Conflict Mediation
- Administrative Support
- Staff Training
- De-Escalation Techniques
- Business development understanding
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
OR Attendant
Memorial Hermann Hospital
02.2023 - Current
Customer Service Representative
Capital One
02.2020 - 02.2023
Communication Studies
University of Houston - Downtown
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