Valerie Gonzalez
Phoenix,US
Summary
Team-oriented individual with 7 years of customer service experience in diverse settings. Excels at multitasking, problem-solving, and data entry, with proven ability to thrive in high-pressure environments. Eager to contribute my skills to a new role.
Overview
7
7
years of professional experience
Work History
PBX Telephone Operator (Department Eliminated)
Dignity Health St Joseph's Medical Center
Phoenix, AZ
04.2022 - 03.2026
- Provided exceptional service to callers and in-house staff by managing high-volume inbound call traffic of over 1,000 calls weekly, ensuring accurate information, and reducing hold times through efficient call routing and clear communication.
- Assisted callers by resolving issues and addressing concerns.
- Supported emergency response efforts by quickly relaying critical information to appropriate parties, alongside paging individuals and departments through digital and PA systems.
- Participated in hospital-wide technology patching initiatives, collaborating with IT and departmental teams to maintain PBX system functionality.
- Participated 3 times a month on department system downtime preparedness practicing.
Cafeteria Retail Associate
Dignity Health St Joseph's Medical Center
Phoenix, AZ
02.2019 - 03.2022
- Greeted customers and helped with product questions.
- Processed customer transactions by verifying pricing, scanning items, applying discounts, and issuing receipts.
- Performed cash, card, and payroll transactions to complete customer purchases.
- Maintained a clean, organized dining area using cleaning chemicals to create a welcoming atmosphere for guests.
- Managed inventory effectively, ensuring proper stock levels, and timely replenishment of merchandise.
- Volunteered for extra shifts during busy periods to alleviate staffing shortages, and helped cover food stations.
Education
High School Diploma -
Hope College And Career Readiness Academy
Phoenix, AZ06-2018
Skills
- ACD Call management
- Adaptability
- Basic Medical/Industry Terminology
- Communication
- Computer Literacy
- Computer Research
- Customer Service
- Data Entry
- Emergency Preparedness
- Multitasking
- PC Literacy
- Phone Etiquette
- Policy and Procedure Adherence
- Proficient in Google Workspace
- Punctual
- Team Collaboration
- Time Management
- Cash Handling
- Cash Drawer Balancing
- Point-of-Sale Operation
- Stock Replenishment
- Transaction Processing
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
PBX Telephone Operator (Department Eliminated)
Dignity Health St Joseph's Medical Center
04.2022 - 03.2026
Cafeteria Retail Associate
Dignity Health St Joseph's Medical Center
02.2019 - 03.2022
High School Diploma -
Hope College And Career Readiness Academy