Valerie Guerra
Dallas,TX
Summary
Adept at leveraging exceptional customer service and problem-solving skills honed at Quality Inn, I excel in high-pressure environments, ensuring guest satisfaction and efficient operations. Proficient in Opera and Choice Advantage systems, my proactive approach has significantly enhanced guest experience, evidenced by positive feedback and repeat visits. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.
Overview
15
15
years of professional experience
Work History
Front Desk Agent
Quality Inn
01.2018 - 03.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Front Desk Receptionist
Candlewood Suites
11.2014 - 12.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
Front Desk Clerk
Royal Inn Suites
01.2008 - 12.2010
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Education
High School Diploma -
Parkview Baptist High School
Houston, TX05.1999
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Opera system
- Choice advantage systems
- Night auditor
Timeline
Front Desk Agent
Quality Inn
01.2018 - 03.2023
Front Desk Receptionist
Candlewood Suites
11.2014 - 12.2016
Front Desk Clerk
Royal Inn Suites
01.2008 - 12.2010
High School Diploma -
Parkview Baptist High School
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