Vladyslav Artamonov
Front Desk Agent
Aventura,US
Summary
Accomplished Front Desk Agent at Quality Inn, renowned for enhancing customer loyalty through exceptional communication and personalized service. Proficient in Microsoft Office and adept at guest relations, consistently surpassing performance targets. Leveraged strong organizational skills to boost occupancy rates, fostering repeat business and satisfaction.
Overview
4
4
years of professional experience
2
2
Certifications
6
6
Languages
Work History
Front Desk Agent
Quality Inn
03.2021 - Current
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Master of Science -
Odessa State Polytechnical University
Odessa, Ukraine 05.2001 -
Skills
Customer service
Front office support
Guest relations
Microsoft office
Team building
Time management
Reservations
Documentation
Registration processing
Credit and cash payments
Transaction processing
Listening skills
Guest services
Accomplishments
- Received a job promotion within 12 months of hire date due to outstanding performance.
- Oversaw reservation payments via credit card and cash and had zero errors over the course of 6 months.
- Developed revenue streams for the hotel by upselling rooms for higher rates, early check ins, late check outs, pet fee and long term parking.
Certification
Human trafficking
Timeline
Human trafficking
03-2024
Choice hotels university
02-2024
Front Desk Agent
Quality Inn
03.2021 - Current
Master of Science -
Odessa State Polytechnical University
05.2001 -