Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Vladyslav Artamonov

Vladyslav Artamonov

Front Desk Agent
Aventura,US

Summary

Accomplished Front Desk Agent at Quality Inn, renowned for enhancing customer loyalty through exceptional communication and personalized service. Proficient in Microsoft Office and adept at guest relations, consistently surpassing performance targets. Leveraged strong organizational skills to boost occupancy rates, fostering repeat business and satisfaction.

Overview

4
4
years of professional experience
2
2
Certifications
6
6
Languages

Work History

Front Desk Agent

Quality Inn
03.2021 - Current
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Education

Master of Science -

Odessa State Polytechnical University
Odessa, Ukraine
05.2001 -

Skills

Customer service

Accomplishments

  • Received a job promotion within 12 months of hire date due to outstanding performance.
  • Oversaw reservation payments via credit card and cash and had zero errors over the course of 6 months.
  • Developed revenue streams for the hotel by upselling rooms for higher rates, early check ins, late check outs, pet fee and long term parking.


Certification

Human trafficking

Timeline

Human trafficking

03-2024

Choice hotels university

02-2024

Front Desk Agent

Quality Inn
03.2021 - Current

Master of Science -

Odessa State Polytechnical University
05.2001 -
Vladyslav ArtamonovFront Desk Agent
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