Valerie Gutierrez
San Antonio,Texas
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing team, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
26
26
years of professional experience
Work History
VOB Team Lead
HaloMD
San Antonio, TX
09.2024 - Current
- Processed insurance verification requests, ensuring compliance with company protocols and regulations.
- Trained new staff on verification systems and best practices, fostering a knowledgeable team environment.
- Assured timely verification of insurance benefits prior to any missed deadlines
- Facilitated regular performance reviews to assess team effectiveness and identify growth opportunities.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Facilitated regular coaching sessions to enhance team skills and overall effectiveness.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Conducted audits of verification processes to identify and address team improvement opportunities
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Adhered to strict deadlines for completing verifications, ensuring prompt delivery of results.
Medical Biller
Dynamic Physician Billing
03.2018 - 09.2024
- Answer all patient calls
- AR follow-up
- Managed comprehensive billing processes, ensuring accuracy and compliance with healthcare regulations.
- Trained new staff on billing software and best practices for documentation and coding.
- Collaborated with healthcare providers to verify patient information and improve billing accuracy.
- Reviewed and processed insurance claims, resolving denials and discrepancies efficiently.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Posted payments and collections on regular basis.
- Liaised between patients, insurance companies, and billing office.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Delivered timely and accurate charge submissions.
Medical Receptionist
Nix Hospital
San Antonio, TX
08.2017 - 11.2018
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Assisted in insurance verification processes to minimize claim denials and enhance revenue cycle management.
- Trained junior staff on front desk procedures, improving operational consistency and service quality.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
- Obtained payments from patients and scanned identification and insurance cards.
Front office Receptionist
Dr. Lillian M Jones
09.2008 - 08.2017
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Facilitated communication between patients and healthcare providers, enhancing service delivery.
- Processed patient registrations and maintained accurate electronic health records (EHR) for compliance.
- Trained new staff on office procedures and software systems, improving team efficiency.
- Streamlined front office operations by implementing standardized procedures for patient intake.
- Resolved patient inquiries and concerns promptly, contributing to improved patient satisfaction scores.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Checked patient insurance, demographic, and health history to keep information current.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents
- Conducted thorough assessments of health insurance policies to confirm coverage for office visits and procedures.
- Processed and submitted FMLA documentation to facilitate employee leave requests.
Receptionist
Graves Law Firm
San Antonio, TX
05.2004 - 04.2005
- Maintained a clean and welcoming reception area, providing a positive first impression for clients visiting the office.
- Facilitated effective communication between clients and legal professionals through accurate message taking and prompt relay of vital information.
- Fostered positive client relationships through exceptional communication skills, attentiveness, and professionalism.
- Maintained accurate filing systems, ensuring easy access to case documents and client information.
- Handled incoming calls, directing inquiries to appropriate departments or personnel promptly.
- Executed notarization of required documents to ensure legal compliance
- Managed front desk operations and greeted clients with professionalism and courtesy.
- Scheduled appointments and coordinated calendars for multiple attorneys efficiently.
- Oversaw fee collection to support financial operations and maintain client trust
Child Care Provider
Study Hall Learning Center
San Antonio, TX
01.2004 - 04.2004
- Dress children and change diapers
- Developed and implemented age-appropriate learning activities to enhance children's cognitive skills.
- Logged information regarding naps, feedings, and any medications administered.
- Implemented creative arts and crafts sessions to stimulate children's creativity and motor skills development.
- Collaborated with parents to communicate progress and address concerns regarding children's behavior or development.
- Maintained a safe and clean environment, ensuring compliance with health and safety regulations.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Cashier
Handy Andy
San Antonio, TX
04.2000 - 03.2004
- Assists customers by providing information and resolving their complaints
- Maintained accurate cash drawer balances throughout shifts to ensure financial integrity.
- Assisted in training new cashiers on operational procedures and customer interaction standards.
- Implemented strategies to enhance checkout speed during peak hours, improving overall efficiency.
- Enforced store policies regarding returns and exchanges, ensuring compliance with organizational standards.
- Assisted customers in locating items throughout the store efficiently, providing knowledgeable guidance on products as needed.
- Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
- Streamlined checkout process by accurately scanning items and applying appropriate discounts or promotions.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Processed refunds and exchanges in accordance with company policy.
CSR
Fred Loya Insurance
San Angelo, TX
06.2003 - 11.2003
- Give customer car insurance quote
- Fill out adequate paper work to process and prepare coverage for car insurance
- Take pictures of vehicle to insure no prior damage
- Take payments and post to customer accounts
- Follow up with costumers to insure customer satisfaction
Education
Diploma -
John F Kennedy High School
05-2003
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San Antonio College
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Schedule management
- Relationship building
- Deadline management
- Task delegation
- Strategic planning
- Teamwork and collaboration
- Team motivation
- Team supervision
- Work Planning and Prioritization
- Staff education and training
- Goal setting
Timeline
VOB Team Lead
HaloMD
09.2024 - Current
Medical Biller
Dynamic Physician Billing
03.2018 - 09.2024
Medical Receptionist
Nix Hospital
08.2017 - 11.2018
Front office Receptionist
Dr. Lillian M Jones
09.2008 - 08.2017
Receptionist
Graves Law Firm
05.2004 - 04.2005
Child Care Provider
Study Hall Learning Center
01.2004 - 04.2004
CSR
Fred Loya Insurance
06.2003 - 11.2003
Cashier
Handy Andy
04.2000 - 03.2004
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San Antonio College
Diploma -
John F Kennedy High School