Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Haynes

Homosassa,FL

Summary

Driven professional with a proven track record in customer service and sales, notably with Aries. Excelled in enhancing customer satisfaction and expanding client base through expert call management and active listening. Skilled in data entry and information security, achieving a significant increase in customer retention and sales metrics. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Remotely
06.2022 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.

Life Insurance Sales Representative

Aries
03.2020 - 12.2021
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.

Education

High School Diploma -

Carroll County High School
Carrollton, KY
05.2013

Skills

  • Data Entry
  • Scheduling
  • Report Generation
  • Information Security
  • Paperwork Processing
  • Call Management
  • Reading Comprehension
  • Call Center Operations
  • Follow-up skills
  • Active Listening

Timeline

Customer Service Representative

Remotely
06.2022 - 01.2023

Life Insurance Sales Representative

Aries
03.2020 - 12.2021

High School Diploma -

Carroll County High School
Valerie Haynes