Valerie Helland
Hudson,WI
Summary
Reliable dispatcher administrator with experience in multiple lines of dispatch and customer service, seeking dispatcher role
Overview
18
18
years of professional experience
Work History
Dispatch Administrator
LRS / Atomic Recycling
Minneapolis, MN
11.2023 - Current
- Provided administrative support as needed by dispatch team members
- Handled the management of a collaborative email platform
- Delivered outstanding customer support in a call center environment through effective call handling
- Enhanced efficiency in processing customer orders with timeliness and accuracy
- Managed client relationships for prominent companies including Mavo Systems and Lennar Homes.
Commercial Dispatcher/Logistics Analyst
Republic Services
Inver Grove Heights, MN
03.2022 - 11.2023
- Ensures maximum productivity by achieving company goals and successfully routing vehicles and assigning loads to drivers
- Reviews route sheets to facilitate proper billing and productivity reports
- Reports service delays to customers including inclement weather, vehicle breakdowns, and blocked stops
- Collaborates with drivers, management, and the sales team to improve processes and customer satisfaction
Operations Clerk
Republic Services
Inver Grove Heights , MN
05.2018 - 03.2022
- Updated and input route information into computer system on daily basis
- Dispatched Roll off, Commercial, and Residential lines of business, providing PTO coverage for colleagues
- Consistently provided training within the Operations team
- Gathered and submitted required reporting data for monthly city contracts, including Little Canada, Maplewood, and St Paul; and quarterly county and city reports for Minnesota Pollution Control Agency
- Assisted dispatchers by responding to customer requests and driver inquiries
Customer Service Representative
Flagstone Foods
St Paul, MN
01.2007 - 02.2018
- Managed several key accounts including big box retailer Walmart in a private branding food company
- Monitored daily orders and ensured accuracy before submission to warehouse and transportation departments
- Collaborated with production to ensure product logistics were met and items delivered on time
- Facilitated problem resolution with strategies focused on addressing customer needs and resolving concerns
- Successfully navigated change as company grew quickly inquiring new business and software
- Prepared statistics for the sales team and upper management conference calls
Skills
- Computer skills
- Microsoft Office
- Multi-tasking
- Training new hires
- Processing orders
- Route management
- Relationship building
- Problem solving abilities
- Adaptive team player
- Self-Motivated
- Highly detailed
- Positive attitude
Timeline
Dispatch Administrator
LRS / Atomic Recycling
11.2023 - Current
Commercial Dispatcher/Logistics Analyst
Republic Services
03.2022 - 11.2023
Operations Clerk
Republic Services
05.2018 - 03.2022
Customer Service Representative
Flagstone Foods
01.2007 - 02.2018
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