Alyssa Avalos
Riverside,CA
Summary
Adept in dispatch coordination and route planning, I significantly enhanced customer satisfaction at UPS Mail Innovation through swift decision-making and effective communication. My background in high-pressure environments, like Taco Bell, showcases my ability to manage inventory and resolve complaints, underlining my transportation knowledge and composure under pressure.
Overview
5
5
years of professional experience
Work History
Dispatch Administrator
UPS Mail Innovation
Riverside, CA
03.2022 - Current
- Provided exceptional support to drivers, addressing inquiries or concerns promptly and professionally.
- Enhanced customer satisfaction with timely and accurate dispatch information updates.
- Developed comprehensive knowledge of service areas and routes, enabling swift decision-making when faced with unexpected challenges or changes in circumstances.
- Conducted regular performance evaluations for dispatched staff, identifying areas for improvement or commendation as appropriate.
Host/Waitress
Anchos
Riverside, CA
07.2021 - 03.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Shift Lead Manager
Taco Bell
Riverside, CA
10.2019 - 09.2021
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Education
High School Diploma -
Alvord High School
Riverside, CA06.2021
Skills
- Dispatch Coordination
- Transportation knowledge
- Route Planning
- Software Navigation
- Phone dispatch
Languages
Spanish
Professional Working
Timeline
Dispatch Administrator
UPS Mail Innovation
03.2022 - Current
Host/Waitress
Anchos
07.2021 - 03.2022
Shift Lead Manager
Taco Bell
10.2019 - 09.2021
High School Diploma -
Alvord High School