Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valerie Hernandez

Houston,TX

Summary

An innovative and efficient producer with proven quality results in sales, marketing, customer satisfaction, international event planning, and team management. Expertise in analyzing situations and adapting to create solutions which ensure profitability. Retains 7+ years of reaching goals due to teamwork and holding a strong business acumen within globally, nationally, and locally recognized companies.

Overview

9
9
years of professional experience

Work History

Licensed Real Estate Agent

The Firm
01.2022 - Current
  • Top 10 producer for 2022 out of 70 agents.
  • Helped over 350+ clients over the course of my career.
  • Managed my personal social media and accumulated over 5,000 new followers via strong marketing skills.
  • Created daily content on social media to generate new leads and create an extensive pipeline
  • Communicated with clients to understand property needs and preferences.
  • Resolved client concerns to maintain high satisfaction ratings.
  • Built strong and loyal client relationships through education, advocacy and empathy


Licensed Real Estate Agent

Smart City Locating
03.2020 - 01.2022
  • Top producer for 2020 and 2021
  • Maintained a high closing rate for company generated leads
  • Balanced an average of 60 clients per month through strong organization skills and self starter mindset


Sales Administration Manager

Vivaldi Music Academy
11.2018 - 03.2020
  • Highest in sales conversion for 10 consecutive months due to personalized customer service and follow up consistency with prospects
  • Contributed to the retention of 1,800+ students and upholding the academy's title as the largest in the nation
  • Research target markets, geographical needs, and initiate multi-platform marketing campaigns to drive web traffic and entice prospective students
  • Managed a cohort of 30+ teachers which included interviewing and onboarding new hires, scheduling with students, and retention training


  • Planned an international recital at the Royal Academy of Music in London, England for 40+ performers

Taproom Associate

8th Wonder Brewery
05.2017 - 11.2018
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Managed efficient cash register operations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Apple Specialist

Apple
05.2014 - 05.2017
  • Sustain knowledge about current and pipeline technologies
  • Exceeded sales minimums throughout tenure
  • Create, maintain, repair customer relationships and provide solutions based on customer needs
  • Manage repair-reservations in a concierge system
  • Displayed integrity with company policies on confidentiality regarding upcoming events and news



Education

Bachelor of Science - Global Hospitality Leadership

University of Houston
Houston, TX
12.2017

No Degree - French Language

Alliance Française
Houston, TX

Skills

  • Commission Sales
  • Business Development
  • Leasing and Sales
  • Client Management
  • Lead Follow-Up
  • Digital Marketing
  • Recruiting Clients
  • Property Tours

Languages

French
Spanish

Timeline

Licensed Real Estate Agent

The Firm
01.2022 - Current

Licensed Real Estate Agent

Smart City Locating
03.2020 - 01.2022

Sales Administration Manager

Vivaldi Music Academy
11.2018 - 03.2020

Taproom Associate

8th Wonder Brewery
05.2017 - 11.2018

Apple Specialist

Apple
05.2014 - 05.2017

Bachelor of Science - Global Hospitality Leadership

University of Houston

No Degree - French Language

Alliance Française

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Valerie Hernandez