Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Valerie Hernandez

San Antonio,TX

Summary

Proven Amazon CSR and Return Specialist, adept in CRM software and customer relations, significantly enhanced customer satisfaction through effective problem-solving and empathetic communication. Skilled in training and leading teams to improve service standards, demonstrating a commitment to excellence and a results-driven approach. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Amazon CSR, Return Specialist

Amazon
11.2022 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Responded proactively and positively to rapid change.

Education

Associate of Arts - Small Business Administration And Management

Blinn College
Brenham, TX
05.2013

Skills

  • Call center experience
  • Customer Focus
  • Complaint Handling
  • CRM Software
  • Customer Service
  • Problem-solving abilities
  • Customer Relations
  • Data Entry
  • Office equipment proficiency
  • Scheduling
  • Client Relations

Languages

Spanish
Native or Bilingual

Timeline

Amazon CSR, Return Specialist

Amazon
11.2022 - Current

Associate of Arts - Small Business Administration And Management

Blinn College

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Valerie Hernandez