Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Hinton

Norwalk,IA

Summary

Proven to excel in high-pressure environments, I leveraged strong multitasking and exceptional customer service skills at Gejo's Original Italian Restaurant & Lounge, significantly enhancing customer satisfaction. My ability to manage cash accurately and resolve customer complaints efficiently resulted in increased loyalty and repeat business, demonstrating my reliability and commitment to achieving results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

22
22
years of professional experience

Work History

Bartender/Wait Staff Member

Gejo's Original Italian Restaurant & Lounge
11.2014 - 02.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.

Customer Service Representative

Hertz Car Rental
12.2001 - 03.2008
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Associate of Applied Science - Medical Assisting

Kaplan University
Mason City, IA
08.2008

Certificate of Completion - Travel And Tourism

Hamilton Business College
Mason City, IA
06.1983

Skills

  • Strong multitasking
  • Customer Service
  • Highly reliable

Timeline

Bartender/Wait Staff Member

Gejo's Original Italian Restaurant & Lounge
11.2014 - 02.2024

Customer Service Representative

Hertz Car Rental
12.2001 - 03.2008

Associate of Applied Science - Medical Assisting

Kaplan University

Certificate of Completion - Travel And Tourism

Hamilton Business College
Valerie Hinton