Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Server

Simona LoPiccolo

Forest

Summary

Leveraging strong work ethic and exceptional customer service skills, I successfully managed high-volume tasks and motivated teams, significantly improving service delivery and efficiency. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Original Italian Pizza & Restaurant
09.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Manager

Vitale’s Pizza Kitchen
04.2023 - 05.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Nursing Aide

Heritage Green Assisted Living
08.2022 - 03.2023
  • Facilitated patient mobility by assisting with transfers, ambulation, and positioning.
  • Delivered high-quality personal care services such as bathing, grooming, toileting assistance, helping maintain patient dignity while promoting independence whenever possible.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

Education

Nurse Aide -

Runk And Pratt
Forest, VA

General Studies

Central Virginia Community College
Lynchburg, VA

General Studies

Virginia Western Community College
Roanoke, VA

High School Diploma -

Liberty High School
Bedford
05.2019

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Service prioritization
  • Team collaboration
  • Task prioritization
  • Multitasking and organization

Certification

Nurse Aide

Languages

Italian
Native or Bilingual

Timeline

Server

Original Italian Pizza & Restaurant
09.2023 - Current

Manager

Vitale’s Pizza Kitchen
04.2023 - 05.2024

Nursing Aide

Heritage Green Assisted Living
08.2022 - 03.2023

Nurse Aide -

Runk And Pratt

General Studies

Central Virginia Community College

General Studies

Virginia Western Community College

High School Diploma -

Liberty High School

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Simona LoPiccolo