Valerie Insley
Savannah,Georgia
Summary
Dynamic and motivated professional skilled in effective communication, active listening, and analytical problem-solving. Enhances customer experiences through service-oriented behaviors and tailored solutions that drive satisfaction and retention.
Overview
13
13
years of professional experience
Work History
Professional Services Representative
Tripleseat
06.2022 - Current
- Creates and customizes new sites for core customers with precision while meeting KPI goals
- Responds to customer questions about products, services, and onboarding processes.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Events Manager
Kingmakers
02.2021 - 02.2022
- Assist in planning and executions of events
- Support the leadership team in ideation of best strategy and practices based on learnings from client and internal communication, and perform other duties as assigned
- Manage client-facing communication of proposals, contracts, event details, and feedback associated with events
- Manage internal team communication of scheduling, event details, and recaps associated with events
- Assessed event success and identified improvement areas through client feedback
- Managing event logistics and ensuring meticulous attention was paid to ensure client satisfaction
Shift Manager
Starbucks
11.2011 - 01.2022
- Supervised up to ten team members in a shift, setting up a plan of action for each team member and redirecting tasks and positions as needed
- Provided coaching and reinforced standards to foster superior performance from team members and others throughout organization
- Managed inventory and ordered new products
- Optimized productivity, streamlined program efficiency and boosted profitability through intentional people management
- Trained team members through new policy changes and product launches
Education
Bachelor of Science - Business Administration And Management
Otterbein University
Skills
- Team leadership & supervision
- Client Relationship Building
- Project management
- Customer service-driven
- Time Management
- Communication
- Product Knowledge
- Project management abilities
Timeline
Professional Services Representative
Tripleseat
06.2022 - Current
Events Manager
Kingmakers
02.2021 - 02.2022
Shift Manager
Starbucks
11.2011 - 01.2022
Bachelor of Science - Business Administration And Management
Otterbein University
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