Valerie Jean
Boca Raton,FL
Summary
Proven Customer Service Representative at The Home Depot, adept in active listening and critical thinking, significantly enhancing customer loyalty.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Home Depot
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Responsible for welcoming and assisting customers with their online and instore purchase, as well as returning. As a customer service representative we deal with the whole store, starting from managers, associates to customers.
Cashier
Whole Food Market
11.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Biology
Broward College
Fort Lauderdale, FL08-2025
High School Diploma -
Deerfield Beach High School
Deerfield Beach, FL06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Payment processing
- Call center operations
- Follow-up skills
- Microsoft PowerPoint
Languages
French
Professional Working
Haitian Creole
Native or Bilingual
Timeline
Customer Service Representative
The Home Depot
09.2023 - Current
Cashier
Whole Food Market
11.2022 - 03.2023
Associate of Science - Biology
Broward College
High School Diploma -
Deerfield Beach High School
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