VALERIE JOE
Winslow,AZ
Summary
Healthcare leader with a strong track record in clinic administration and operations. Proven ability to enhance patient outcomes through effective team collaboration and regulatory compliance. Currently pursuing a Master's in Organizational Leadership to sharpen strategic capabilities and further drive operational efficiency.
Overview
20
20
years of professional experience
Work History
Facility Administrator
Fresenius Medical Care
Flagstaff, Arizona
12.2024 - Current
- Provide leadership and operational oversight for clinic operations, patient services, quality outcomes, and staff performance.
- Lead multidisciplinary teams while fostering accountability, collaboration, and continuous improvement.
- Monitored operational metrics and implemented initiatives to enhance efficiency and patient care.
- Ensure compliance with regulatory standards, company policies, and healthcare requirements.
- Supported employee engagement through coaching and development to improve performance management.
Secretary / Administrative Coordinator
Fresenius Medical Care
Winslow, AZ
02.2018 - Current
- Coordinated communication between patients, providers, referral sources, and healthcare staff.
- Managed patient documentation, scheduling, billing support, and regulatory records.
- Assisted leadership with care planning, meeting coordination, and quality initiatives.
- Coordinated schedules and appointments for executives to optimize time management.
- Maintained filing systems and databases for easy access to important documents.
- Implemented office procedures to enhance workflow efficiency and communication among staff.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Customer Service Representative
Allied Medical Supply
Winslow, AZ
10.2009 - 03.2014
- Managed insurance authorizations and patient service support.
- Collaborated with healthcare providers and patients to resolve issues and improve service delivery.
- Supported onboarding and training of new employees.
- Assisted customers with product inquiries and order placements.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Educated customers on product features and usage to ensure informed decisions.
Unit Manager
Canteen Correctional Services
08.2007 - 11.2008
- Supervised daily operations and staff performance.
- Improved productivity through coaching, delegation, and accountability.
- Trained and mentored staff on food safety and hygiene practices.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Monitored compliance with health regulations during inspections and audits.
Assistant Manager
Woody's Food Stores
Winslow, AZ
03.2006 - 06.2007
- Trained and mentored staff on customer service best practices.
- Resolved customer complaints, contributing to increased satisfaction and loyalty.
- Oversaw inventory levels and organized stock to meet operational needs and ensure product availability.
- Developed and implemented employee schedules to optimize labor resources.
- Supported staffing, customer service, inventory control, and operational management to ensure smooth daily operations.
Education
Master of Organizational Leadership -
Northern Arizona University (in Progress)
06-2026
Bachelor of Science - Public Administration
Northern Arizona University
Flagstaff, AZ 12-2025
Associate of Applied Science - Medical Office Administration
Northland Pioneer College
Winslow05-2022
Certification - Pharmacy Technician
Northland Pioneer College
Winslow, AZ 01-2008
Skills
- Office organization
- Document management
- Business communication
- Process optimization
- Regulatory adherence
- Crisis management
- Team leadership
- Supervision techniques
- Organizational ethics
Core Leadership Competencies
- Healthcare Operations Management
- Team Leadership & Staff Development
- Strategic Planning & Execution
- Quality Improvement Initiatives
- Performance Management
- Regulatory & HIPAA Compliance
- Process Improvement
- Conflict Resolution
- Budget & Resource Management
- Project Coordination
- Patient Experience Enhancement
- Bilingual Communication (English & Navajo)
Timeline
Facility Administrator
Fresenius Medical Care
12.2024 - Current
Secretary / Administrative Coordinator
Fresenius Medical Care
02.2018 - Current
Customer Service Representative
Allied Medical Supply
10.2009 - 03.2014
Unit Manager
Canteen Correctional Services
08.2007 - 11.2008
Assistant Manager
Woody's Food Stores
03.2006 - 06.2007
Master of Organizational Leadership -
Northern Arizona University (in Progress)
Bachelor of Science - Public Administration
Northern Arizona University
Associate of Applied Science - Medical Office Administration
Northland Pioneer College
Certification - Pharmacy Technician
Northland Pioneer College