Valerie Johnson
Winchester
Summary
Dynamic Shift Manager at Wendy's Restaurant with a proven track record in employee training and customer service excellence. Expert in decision-making and quality assurance, I foster team development and promote a positive work environment. Successfully handled escalated issues, ensuring safety and satisfaction while minimizing waste and costs.
Offering solid foundation in organization and communication, eager to learn and develop in new environment. Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role. Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals.
Overview
4
4
years of professional experience
Work History
Shift Manager
Wendys Restaurant
Menifee, CA
07.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Training and mentoring
- Team development
- Quality assurance
- Mentoring and coaching