Valerie Jones
Lenexa,KS
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager
Nolan Real Estate Services Inc.
06.2019 - Current
- Maintain occupancy goals to include current and pre-leased occupancy.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant resulting in approvals and denials of prospects.
- Follow up on delinquent tenants and coordinate collection procedures closing out under 2% DQ each month.
- Maintain original leases and renewal documents in digital and hardcopy format for property management office.
- Maintain a good working relationship with Johnson County Housing for all of our HAP leases.
- Oversee quarterly compliance for tax credit requirements.
- Develop and administer complete and accurate budgets.
- Achieve budgeted Income, quarterly adjusted NOI, and targeted quarterly review ratings goal to meet quarterly benchmarks.
- Present monthly management reports including updates on administrative items, financial situation, and condition of the property.
- Review and reconcile accounts payable and receivable.
- Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services as needed.
- Process security deposit refunds.
- Ensure operational facilities are attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Schedule and supervise inspections and maintenance programs (Semi annual PM's /Make Ready's)
- Coordinated value add projects conducting 5 rehabs monthly for one year to boost income and collect budgeted premiums.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Evaluate, approve, and monitor all vendor work and contracts.
- Interview, hire, train, and manage performance of an onsite staff of 10+ employees efficiently and effectively in a very fast paced environment
Community Manager
First Management Inc.
02.2017 - 06.2019
- Management of operations and maintenance to preserve and increase the value of 38 residential properties with a total of 800 units (Student housing & conventional)
- Produced reports about community activities to keep owners, directors and property managers informed.
- Design and implement effective marketing initiatives for existing and potential residents.
- Review and approve all prospective tenant applications.
- Monitor and ensure compliance with all rules of occupancy.
- Respond to, investigate and resolve all tenant concerns to achieve a high level of customer service
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
Salon Coordinator/Stylist
Images Salon And Day Spa
09.2013 - 12.2017
- Greeted patrons upon arrival at salon, offering prompt, courteous service.
- Was responsible for all clerical duties, salon maintenance and image for a clean and sanitized work area to be in accordance with Kansas State Board laws.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Created and organized a Bridal Party Package creating an easy and strait forward booking process for our local and widespread clientele.
- Upsold salon products and services to customers through effective communication and successful marketing methods.
- Managed cash flow, business transactions, banking, and accounting processes.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Transitioned over to stylist and began taking appointments.
Assistant Property Manager
Premier Real Estate
10.2016 - 01.2017
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Showed apartments to potential tenants and answered questions regarding community.
- Escalated major issues to property manager for immediate remediation.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Leasing Consultant
Premier Real Estate
12.2014 - 12.2015
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Education
High School Diploma -
Pleasant Hill High School
Pleasant Hill, MO05.2003
Skills
- Staff Management
- Compliance Monitoring
- Database Management
- Maintenance Scheduling
- Vendor Management
- Tenant Relations
- Exceptional Oral and Written Communication Skills
- Tenant and Eviction Laws
Accomplishments
- Successfully repositioned my first property with Nolan Real Estate from bond to conventional and maintained stellar occupancy throughout this extensive process.
- After the loss of an entire building to a fire, I worked directly with construction and successfully completed and marketed the newly constructed building resulting in 100% occupancy in under 30 days.
Certification
Certified Apartment Manager - CAM
Timeline
Property Manager
Nolan Real Estate Services Inc.
06.2019 - Current
Community Manager
First Management Inc.
02.2017 - 06.2019
Assistant Property Manager
Premier Real Estate
10.2016 - 01.2017
Leasing Consultant
Premier Real Estate
12.2014 - 12.2015
Salon Coordinator/Stylist
Images Salon And Day Spa
09.2013 - 12.2017
High School Diploma -
Pleasant Hill High School
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