Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Training
Hobbies and Interests
Timeline
Generic
VALERIE KANGSUDARMANTO

VALERIE KANGSUDARMANTO

Abilene

Summary

Motivated and versatile student dedicated to community engagement and actively participating in extracurricular activities. Proven experience in retail, customer service, and troubleshooting within professional environments. Passionate about problem-solving and community building, with interests in reading and video gaming that enhance creativity and critical thinking skills. Detail-oriented and organized, consistently working at a fast pace to meet tight deadlines while fostering team collaboration and adapting to evolving needs. Equipped with strong analytical skills and innovative solutions, ready to contribute effectively to company success through enthusiastic teamwork and effective communication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Student Worker

ACU IT Support Center
08.2024 - Current
  • Provided technical support for hardware and software issues, enhancing user satisfaction.
  • Assisted in troubleshooting network connectivity problems, ensuring efficient operations.
  • Collaborated with team members to resolve service requests within established timelines.
  • Conducted routine system checks to maintain optimal performance of IT equipment.
  • Responded promptly to help desk inquiries, facilitating timely resolutions for users.
  • Supported software installations and updates, contributing to system reliability and security improvements.
  • Mentored junior team members and provided guidance on best practices for software development.

Intern

Gage & Company
06.2025 - Current
  • Assisted in data collection and analysis to support project initiatives.
  • Collaborated with team members to develop process documentation for operational workflows.
  • Supported daily administrative tasks, ensuring timely communication across departments.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Sales Associate

Loft Outlet at Katy Mills
06.2021 - 06.2022
  • Assisted customers in product selection and provided tailored recommendations.
  • Maintained organized merchandise displays to enhance customer shopping experience.
  • Collaborated with team members to achieve sales goals and improve store performance.
  • Responded promptly to customer inquiries, resolving issues to ensure satisfaction.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

ACU Undergraduate - Finance and Accounting

ACU
09.2025

High School Diploma - undefined

Cinco Ranch High School
01.2024

Skills

  • Time management and finding a work/life balance
  • Troubleshooting skills learned as an IT worker at ACU
  • Customer service skills from working in retail and IT
  • IT incident management
  • IT problem management
  • Quick learner
  • Fast learner
  • Problem-solving

Accomplishments

  • Assisted Crystal Griffin at Gage & Company with scanning four months worth of mail for a client with accuracy and efficiency
  • Intern at Gage & Company for three months and counting
  • Mastered the basics of Quickbooks in the first month of being an intern
  • Worked as an ACU IT Student Worker for over a year
  • Mastered basic troubleshooting skills and assisted with training new employees after a year of working
  • Worked as a Loft Sales Associate for a year
  • Mastered customer service skills
  • Recognized as a student who made the Dean's List for Abilene Christian University's College of Business Administration

Certification

Microsoft Office Specialist: Excel Associate (Excel and Excel 2019)

Interests

  • Enjoys participating in Zumba for overall physical and mental well-being
  • Volunteers at All Kind Animal Shelter in Abilene, TX
  • Engages in creative writing or craft projects during free time in order to encourage creativity

Training

  • Retail Sales Associate Training Loft Outlet - 2021
  • IT Student Worker Training ACU IT - 2024

Hobbies and Interests

I am an active member of the Feral Cat Initiative as the treasurer where I learn how to manage real money for a real organization that makes an impact on ACU campus. I participate in the Civic Orchestra of Abilene, committing to weekly rehearsals. I am also involved in LYNAY at ACU, an organization dedicated to cultivating servant leaders who embody the principles of Christ and strive to be the hands and feet of Jesus to the world.

Timeline

Intern

Gage & Company
06.2025 - Current

IT Student Worker

ACU IT Support Center
08.2024 - Current

Sales Associate

Loft Outlet at Katy Mills
06.2021 - 06.2022

High School Diploma - undefined

Cinco Ranch High School

ACU Undergraduate - Finance and Accounting

ACU