Valerie Kelly
Grants Pass,OR
Summary
Seasoned Consultant with a background in developing and implementing successful business strategies. Strong track record in identifying opportunities for operational improvement, driving efficiency, and facilitating change management initiatives. Demonstrated skills in project management, strategic planning and team leadership. Significant contributions made to enhance organizational growth and profitability in previous roles. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced professional with a strong background in Public Speaking, Voice Over, On Air delivery. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
24
24
years of professional experience
Work History
Consultant Teacher
Healthcare Compliance Associates
Grants Pass , OR
09.2015 - 05.2024
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Evaluated existing systems and processes against industry best practices to enhance efficiency.
- Maintained positive working relationships with staff and management.
- Assessed company operations for compliance with safety standards.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Worked effectively in team environments to make the workplace more productive.
Office Manager
H Street Business and Financial Services
Grants Pass , OR
01.2003 - 06.2017
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coordinated meetings, conferences, travel arrangements, and department activities.
- Maintained confidential records relating to personnel matters.
- Delegated work to staff, setting priorities and goals.
- Developed effective communication strategies between departments within the organization.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Supervised staff members, organized schedules, and delegated tasks.
- Provided administrative support to the management team, including preparing reports and presentations.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized company events including holiday parties, team building activities .
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Responded to customer inquiries via phone or email in a professional manner.
- Reviewed files and records to obtain information and respond to requests.
- Managed office inventory and placed new supply orders.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost savings by developing functional solutions to problems.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Head of Service Desk
Club Northwest
Grants Pass, OR
02.2000 - 12.2002
- Collaborated with customers to offer solutions to service needs.
- Responded promptly to escalations from customers regarding unresolved issues.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Guided department employees on changes from management.
- Hired and trained service department staff to drive performance.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Led the recruitment and hiring process for new service department staff.
- Analyzed customer feedback surveys to identify areas where improvements could be made.
- Participated in weekly meetings with internal stakeholders to discuss outstanding service requests or issues.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Organized training sessions for new team members to ensure they had the necessary skills to perform their duties effectively.
- Managed service desk operations, including handling customer inquiries and complaints.
- Motivated and supported employees to maintain low turnover.
- Conducted regular reviews of service desk procedures and policies to ensure compliance with industry standards.
- Pitched in to complete various duties during peak periods or employee absences.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Adhered to customer service standards to foster satisfaction and retention of members.
Education
Grants Writting
Small Business Administration
Grants Pass, OR01-2014
Associate of Applied Science - Film And Video Production/Writting
Mount Hood Community College
Gresham, OR06-1988
Skills
- Reporting writing
- Project leadership
- Continuous improvement
- Public speaking
- Client relationships
- Verbal and written communication
- Process optimization
- Problem-solving
- Subject matter expert
- Management coaching
- Project implementation
- Client requirements assessment
- Decision-making
- Cultural awareness
- Research and development
- Analytical thinking
- Executive support
- Team collaboration
Affiliations
Member of Rogue Writer's Group and painting for fun. I served on Table Rock Board while developing their strong Leadership Youth Camps. I enjoy hiking, travel and raise Standard Poodles. Was an active member of Rotary which enabled Community Service.
Accomplishments
Certified Oregon OSHA Consultant and HIPAA Consultant
National Award for Investigative Reporting, published in Rogue River Press 1998
Timeline
Consultant Teacher
Healthcare Compliance Associates
09.2015 - 05.2024
Office Manager
H Street Business and Financial Services
01.2003 - 06.2017
Head of Service Desk
Club Northwest
02.2000 - 12.2002
Grants Writting
Small Business Administration
Associate of Applied Science - Film And Video Production/Writting
Mount Hood Community College
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