Valerie Lardin
West Haverstraw,NY
Summary
Results-driven sales professional with solid experience in driving revenue growth and fostering long-term customer relationships. Proven track record in identifying opportunities, negotiating deals, and delivering tailored solutions. Strong focus on team collaboration and adaptability to changing needs. Skilled in CRM software, lead generation, and strategic account management. Dependable and committed to exceeding targets.
Overview
26
26
years of professional experience
Work History
Inside Sales Account Manager
Octapharma
03.2021 - Current
- Top 2% of country while introducing new product approved by FDA. Exceeded goals while outselling representatives in the field. Trained all customers on new product and device usage.
- Developed and implement a quarterly business plan that optimizes resources, including reach and frequency targets, to maximize sales and ensure achievement of monthly, quarterly, and annual sales goals
- Present quarterly business review to VP Sales highlighting success in assigned accounts
- Present product information in a credible, regulatory compliant, compelling manner and communicate effectively
- Build customer relationships with key decision makers
- Effectively demonstrate continued development of selling skills, accurate identification of customer objectives and issues, and the creation of appropriate customer solutions
- Develop and demonstrate an understanding and awareness of customer processes, functions, and provide total solution to the customers' needs
- Work effectively with co-workers, internal and external customers, and others by sharing ideas in a constructive and positive manner
- Demonstrate the ability to listen to and objectively consider ideas and suggestions from others including the cross functional team
- Responsible for timely and accurate completion of all administrative duties and projects, honor all commitments
- Utilize standard computer software systems for tracking of sales
- Effectively utilize the company CRM system (Veeva) and actively profile/segment customer data
- Utilize Veeva to derive metrics and Key Performance Indicators for sales effectiveness
- Maintain and grow sales in markets with diverse customer segments, and ensure compliance
- Demonstrate knowledge related to disease-state, treatment options and healthcare trends to deliver compelling sales message
- Develop and maintain relationships with key business partners
- Visit accounts based on the need to close or maintain the business as directed by VP Sales
- Maintain a professional telephone manner and exceed call volume requirements
- Proactive; takes initiative, competitive, driven to get things done, and positive response to pressure
- Collaborated with cross-functional teams to devise strategic plans for maximizing sales opportunities within assigned territory.
- Utilized CRM tools efficiently to track leads and manage sales pipeline effectively, ultimately driving higher conversion rates among prospects.
- Exceeded quarterly sales targets consistently by implementing effective prospecting strategies and maintaining a high level of customer service.
- Maintained current knowledge of product lines by attending regular technical and sales training sessions.
- Attended industry conferences and networking events, representing the company professionally while forging new connections in the field.
Sales Manager/Recruiter
GeneID Lab
01.2019 - 01.2021
- Recruit, hire, train, coach, promote, manage and develop a 13 person sales team within assigned geography representatives in one of the most competitive medical environments in the country - Maryland, DC, Virginia, New Hampshire, Wyoming
- Charged with analyzing, setting, forecasting, and monitoring progress of all sales goals in the territory
- Managed a total of 13 reps - 7 of mine & 6 from another territory
- Support through new prospect identification, client acquisition, and client service and retention
- Recognized as Top Performance Manager Third & Fourth Quarter 2019 throughout the country
- Considered for Director Position
- Utilized data analytics to refine sales techniques for improved customer engagement.
Inside Business Account Executive
Verizon Wireless
01.1999 - 06.2017
- Prospect, cold-call, and generate new sales leads ; Analyze customer needs and present integrated solutions;
- Utilize sales force automation, prospecting, and funnel management tools;
- Facilitate completion of customer contract;
- Initiate, track and communicate referrals to different channels;
- Ensure all orders are processed accurately;
- Provide follow-up training for new business customers and tracking of equipment
- Provide accurate and smooth activation of all devices with office managers and or owners
- Winner's Circle 2009, 2010, 2011, 2012, 2013, 2014, 2016
Inside Business Sales Manager
Verizon Wireless
03.2007 - 05.2009
- Managed the development and motivation of sales team of 10-20 agents to drive incremental revenue
- Budget development and management
- Increased new accounts by 20% within first year of tenure
- Created and implemented sales training between different channels to close more deals long-term
- Identified long-term organization strategic goals, built key customer relationships, identified business opportunities, and maintained extensive knowledge of current market conditions
Inside Sales Acting Manager
Verizon Wireless
08.2003 - 03.2007
- Led and coached a team of 15 to 20 Customer Service agents for successful resolution of consumer inquiries and sales
- Managed performance through coaching, training, developing staff while balancing objectives (sales, quality and productivity)
- Oversaw various performance incentives and engaged reps to achieve results
- Led team to top performing by coaching to reduce handle time and increase quality score
- Successfully coached representatives to promote all KPI's resulting in 200+ activations in a month
- Identified skill opportunities and established development plans for individual/team success
- Marketed VZW products/services at NY Giants games to Owners/VP's major corporations
Inside Sales Account Executive
Verizon Wireless
08.2001 - 09.2003
- Utilized sales force automation, prospecting, and funnel management tools;
- Initiate, track and communicate referrals to different channels of the company
- Met/Exceeded Monthly/Quarterly/ Yearly Quotas
- Winners Circle 2003, 2004
- Promoted to Team Lead
- Marketed VZW to VP, Owners of Corporations at NY Giants games
Credit Order Operations Specialist
Verizon Wireless
01.1999 - 08.2001
- Responsible for reviewing credit reports;
- Responsible for training outside vendors, new hires
- Handling escalations as acting manager
- Exceeded Quota of Inbound calls roughly 80-100 Calls Daily
Education
Associate of Science - Business
Ho Ho Kus Business School
Ramsey, NJAssociate of Applied Science - Cardiovascular Ultrasound
Eastwick College
Ramsey, NJ01-2014
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Coaching and mentoring
- Client relationship building
- Negotiation and persuasion
- Sales leadership
- CRM software
- Technical support
- Team leadership
- Problem-solving
Accomplishments
Top 2% in country for Sales of new products
Exceeded Bonus Plans Every Quarter
Trained and Assisted Sales Representatives in Field
Winner’s Circle 2009, 2010, 2011, 2012, 2013, 2014, 2016
Timeline
Inside Sales Account Manager
Octapharma
03.2021 - Current
Sales Manager/Recruiter
GeneID Lab
01.2019 - 01.2021
Inside Business Sales Manager
Verizon Wireless
03.2007 - 05.2009
Inside Sales Acting Manager
Verizon Wireless
08.2003 - 03.2007
Inside Sales Account Executive
Verizon Wireless
08.2001 - 09.2003
Inside Business Account Executive
Verizon Wireless
01.1999 - 06.2017
Credit Order Operations Specialist
Verizon Wireless
01.1999 - 08.2001
Associate of Science - Business
Ho Ho Kus Business School
Associate of Applied Science - Cardiovascular Ultrasound
Eastwick College
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