Valerie Lee
Carrollton,TX
Summary
Dynamic Weather Catastrophe Insurance Adjuster at State Farm with strong analytical skills and a keen attention to detail. Achieved superior claim closure rates during peak seasons by effectively managing priorities. Proven ability to negotiate fair settlements and enhance customer satisfaction through proactive communication and thorough investigations.
Overview
17
17
years of professional experience
Work History
Weather Catastrophe Insurance Adjuster
State Farm
05.2016 - Current
- Optimized workload management to achieve superior performance during peak catastrophes.
- Negotiated fair settlements with policyholders based on thorough evaluations of loss circumstances and accurate determination of covered damages.
- Improved claim processing efficiency by conducting thorough inspections and accurate assessments of property damages.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Managed claim-related communications with stakeholders such as homeowners, agents, contractors, and attorneys to ensure timely resolution and client satisfaction.
Procurement Associate Replacement Program
State Farm
06.2014 - 05.2016
- Streamlined purchasing procedures by implementing a centralized procurement system, improving efficiency and reducing errors.
- Developed strong relationships with key suppliers, fostering long-term partnerships and securing favorable pricing.
- Evaluated supplier invoices for accuracy, working closely with accounts payable team members to ensure prompt payment processing.
Claim Service Assistant Auto
State Farm
06.2008 - 06.2008
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Maintained accurate records of customer interactions, ensuring consistency in service delivery.
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
Education
Associate In Psychology - Psychology
Skills
- Strong analytical and communication abilities
- Attention to Detail
- Investigation Skills
- Software Proficiency
- Knowledge of Insurance Policies
- Time Management
Professional Development
Property and Casualty All Lines License
Timeline
Weather Catastrophe Insurance Adjuster - State Farm
05.2016 - Current
Procurement Associate Replacement Program - State Farm
06.2014 - 05.2016
Claim Service Assistant Auto - State Farm
06.2008 - 06.2008
Collin County Community College - Associate In Psychology , Psychology
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