Valerie Lee
Fort Wayne,IN
Summary
Dynamic professional with experience as a Direct Support Professional at Benchmark, skilled in client support and behavior redirection. Proven ability to enhance daily living skills and promote community engagement. Strong time management and first aid expertise, dedicated to improving client outcomes and fostering positive relationships.
Overview
26
26
years of professional experience
Work History
Direct Support Professional
Benchmark
Fort Wayne, IN
03.2019 - Current
- Provided individualized support to enhance daily living skills for clients.
- Assisted clients with personal care and mobility needs, ensuring safety and comfort.
- Developed tailored activity plans to promote social interaction and community engagement.
- Collaborated with healthcare professionals to monitor client progress and adjust care strategies.
Dispatcher
Frontier Communications
Fort Wayne, IN
09.2017 - 03.2019
- Managed dispatch operations, ensuring timely communication between field technicians and customers.
- Coordinated service requests, optimizing routing to enhance response efficiency.
- Utilized dispatch software to track service calls and monitor technician progress.
- Assisted in training new team members on operational procedures and software tools.
Customer Service Representative
Frontier Communications
Fort Wayne, IN
10.1999 - 09.2017
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely service delivery and customer satisfaction.
- Assisted in training new representatives, enhancing team performance and knowledge sharing.
- Implemented process improvements that streamlined operations and reduced response times.
Education
High School Diploma -
South Side
Fort Wayne, INSkills
- Time management
- First aid and safety
- Behavior redirection
- Client support
Timeline
Direct Support Professional
Benchmark
03.2019 - Current
Dispatcher
Frontier Communications
09.2017 - 03.2019
Customer Service Representative
Frontier Communications
10.1999 - 09.2017
High School Diploma -
South Side