Valerie Liesenfelt
Springfield,IL
Summary
Experienced worker with a friendly demeanor and proven track record in office and retail environments. Demonstrates exceptional time management and multitasking abilities, known for resourcefulness and proactive problem-solving. Seeking establishment to utilize existing experience while honing and perfecting emerging skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
10.2024 - Current
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Multitasking, prioritizing, and quick thinking
- Maintain store cleanliness and inventory
English Tutor
Contracted
08.2021 - Current
- Tutored students to develop deeper comprehension of English course materials and better understanding of assignments to improve academic success.
- Met with students and discussed educational goals and expectations.
- Observed and evaluated native speakers' work to determine English levels in both written and oral English.
- Identify and resolve conflicts related to the meanings of English words, grammar rules, and other matters.
- Proofread, edit, and revise written materials.
- Developed student confidence through positive reinforcement strategies.
Medical Receptionist and Admin Assistant Temp
Express Employment Professionals
06.2024 - 11.2024
- Greeted and checked in patients, ensuring accurate collection of demographic and insurance information
- Scheduled patient appointments, coordinating with healthcare providers to optimize scheduling efficiency
- Resolved patient inquiries and concerns regarding appointments, insurance coverage, and billing discrepancies
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Assisted medical office through transition to Athena
- Operate multi-line telephone to answer, screen or forward calls, providing information, taking messages
- Collect, sort, distribute, or prepare mail.
- File and retrieve corporate documents, records, and reports.
- Use computers, printers, fax machines, and office equipment
- Other duties as assigned.
Sabbatical
Sabbatical
07.2023 - 05.2024
- Went to Trenz, Shopian, Kashmir to care for a sick friend and help them with a legal issue. Set up a support network for PTSD sufferers and won the legal battle.
- Adjusted to 3rd world living conditions and immersed myself in Kashmiri culture.
- Exercised crisis and trauma management.
- While I was not gainfully employed, I was effectively paid with room and board. This was hard work and a beautiful, rewarding experience. I came away with a renewed sense of purpose and drive.
Managed Service Representative
Bunn-o-matic
10.2022 - 07.2023
- Answer customer phone calls in a timely, professional, and efficient manner
- Accurately and efficiently answer questions, clarify invoicing questions, administering basic troubleshooting, placing and doing followup on workorders, and confirming schedule
- Resolves any current or emerging issues that customer might face with accuracy and efficiency
- Responsible for documenting all communication in Salesforce
Brand Representative
Pita or Bowl
11.2021 - 09.2022
- Offer new and creative suggestions to owners on business management and quality control
- Controlled inventories of food, equipment, smallware, and reported overstock and shortages to designated personnel
- Exercise cooperation, proactive communication, and team and morale building.
- Interviewing and training of new employee
- Accurate and fast cash handling
Inventory Specialist Temp
Express Employment Professionals
01.2021 - 12.2021
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
- Store items in an orderly and accessible manner in warehouses, supply rooms, and other areas.
- Keep records on the use and/or damage of stock or stock handling equipment.
Receptionist and Administrative Support TEMP
City of Springfield, Human Resources
01.2021 - 11.2021
- Operate multi-line telephone to answer, screen or forward calls, providing information, taking messages, or scheduling appointments and interviews.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations or persons.
- File and maintain records.
- Collect, sort, distribute, or prepare mail.
- File and retrieve corporate documents, records, and reports.
- Other duties as assigned.
- Largest project involved successful documentation of records to better utilize space needed in the Personnel Records filing room. Make comprehensive data sheets of what needs to be kept, archived, and destroyed.
Painting Contractor
Douglas Avenue United Methodist Church
01.2019 - 12.2020
- Company Overview: A transitional program for struggling mothers who need to get back into the workforce.
- Refurbish, refinish, and paint furniture and home goods.
- Design and stock warehouses.
- Weekly meetings on job skills, mental health, and team building.
- A transitional program for struggling mothers who need to get back into the workforce.
Student Worker
Maharishi International University
08.2020 - 12.2020
- Lead Farm Hand: Demonstrated knowledge of plant growth stages, weed and insect identification
- Helped plant, cultivate, and package organic produce.
- Planned schedule for crop rotation, plantings and harvest.
- Video Library Assistant: Proficiently learned transcription and audio software to edit videos.
- Transcribed videos to make them ADA compliant.
- Cross referenced English, Sanskrit, Urdu, and Hindi for accuracy.
Biology Lab Assistant - Student Worker
Lincoln Land Community College
01.2018 - 12.2019
- Prepare materials for classes, including experiments and laboratory practices.
- Sterilize and sanitize laboratory equipment, machines, and surfaces. Organize and stored items for microbiology and cellular biology classes.
- Feed and care for animals, fish, and reptiles.
Telerecruitment Specialist
Mississippi Valley Regional Blood Center
01.2016 - 12.2017
- Contacted organizations and private individuals by telephone and email to schedule appointments for blood donation centers and drives.
- Explained procedures, medical information, eligibility status, and answered any inquiries.
- Executed precise research and used database information on diseases, pharmaceuticals, and internal procedures.
- Displayed practical knowledge of office equipment and procedures
Education
High School Diploma -
Southeast Highschool
Springfield, ILAssociate of Arts - Counseling Psychology
Lincoln Land Community College
Springfield, ILAssociate of Science - Environmental Biology
Lincoln Land Community College
Springfield, IL01-2018
Skills
- Verbal and written communication
- Multi-task management
- Positive and professional
- Creative problem solving
- Scheduling
- Complaint resolution
- Account updating
- Customer relations
Certification
- TESOL, World TEFL Academy - 2021
Timeline
Customer Service Representative
Circle K
10.2024 - Current
Medical Receptionist and Admin Assistant Temp
Express Employment Professionals
06.2024 - 11.2024
Sabbatical
Sabbatical
07.2023 - 05.2024
Managed Service Representative
Bunn-o-matic
10.2022 - 07.2023
Brand Representative
Pita or Bowl
11.2021 - 09.2022
English Tutor
Contracted
08.2021 - Current
Inventory Specialist Temp
Express Employment Professionals
01.2021 - 12.2021
Receptionist and Administrative Support TEMP
City of Springfield, Human Resources
01.2021 - 11.2021
Student Worker
Maharishi International University
08.2020 - 12.2020
Painting Contractor
Douglas Avenue United Methodist Church
01.2019 - 12.2020
Biology Lab Assistant - Student Worker
Lincoln Land Community College
01.2018 - 12.2019
Telerecruitment Specialist
Mississippi Valley Regional Blood Center
01.2016 - 12.2017
High School Diploma -
Southeast Highschool
Associate of Arts - Counseling Psychology
Lincoln Land Community College
Associate of Science - Environmental Biology
Lincoln Land Community College
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