Valerie LITTLE
Cordova,TN
Summary
With 20 years of experience as a legal assistant, I have developed a very strong attention to detail and efficiency, along with an ability to communicate professionally with clients. In 2008, I became a believer and follower of Jesus Christ and joined First Baptist Church in Maumelle, Arkansas, During this time, I became a business owner for five years in the children's entertainment industry, I further strengthened an ability to problem solve and maintain superior customer satisfaction while in the industry. In 2014, I successfully fulfilled the role of VP in Client Relations for a family owned established transportation company, specifically the Charter Bus Division. In 2023, I made the decision to leave the transportation company and continue to work part-time in my husbands financial planning firm. Since that time, I have prayed often about how I could best serve at Harvest.
Overview
22
22
years of professional experience
Work History
VP - Client Relations
Tennessee Charter Bus & Limo
Memphis, TN
01.2014 - 06.2023
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Communicated with customers to assess and address individual needs, providing timely and quality support via email and telephone.
- Contributed subject matter expertise to monthly management meetings, recommending process improvements for entire department.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Owner and President
Jumpzone, LLC
North Little Rock, AR
04.2008 - 06.2014
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Real Estate Agent
Coldwell Banker
Harlingen, TX
05.2005 - 01.2007
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
- Followed up with prospective buyers regarding incentives from builder and new developments in surrounding area.
Legal Assistant
Rentfro Law Firm
Brownsville, TX
03.2001 - 10.2002
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
Education
Arkansas State University
Jonesboro, ARHigh School Diploma -
Lonoke High School
Lonoke, AR05-1979
No Degree - General Studies
Arkansas State University
Jonesboro, ARNo Degree - Christian Counseling
Liberty University
Lynchburg, VASkills
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Customer Account Management
- Understanding Customer Needs
- Managing Client Relations
- Scheduling Meetings
- Administrative and Office Support
- Excellent Attention to Detail
Timeline
VP - Client Relations
Tennessee Charter Bus & Limo
01.2014 - 06.2023
Owner and President
Jumpzone, LLC
04.2008 - 06.2014
Real Estate Agent
Coldwell Banker
05.2005 - 01.2007
Legal Assistant
Rentfro Law Firm
03.2001 - 10.2002
Arkansas State University
High School Diploma -
Lonoke High School
No Degree - General Studies
Arkansas State University
No Degree - Christian Counseling
Liberty University