Valerie Loftin
Registered Nurse
New Plymouth,ID
Summary
Dynamic RN Case Manager with extensive experience at St. Luke's Rehabilitation Hospital, excelling in chronic disease management and patient advocacy. Proven track record of reducing hospital readmission rates through effective care coordination and compassionate communication. Skilled in HIPAA compliance and interdisciplinary collaboration, enhancing patient outcomes and satisfaction.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
15
15
years of professional experience
Work History
RN Case Manager
St Lukes Rehabilitation Hospital
09.2023 - Current
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
- Educated patients and caregivers on healthcare protocols and processes.
- Navigated regulatory requirements effectively, ensuring proper documentation and compliance with relevant laws and guidelines.
- Participated in quality improvement initiatives aimed at enhancing the delivery of nursing care within the organization.
- Ensured compliance with healthcare regulations and standards, conducting regular reviews of patient care activities.
- Negotiated with healthcare providers to ensure services were provided at best possible cost without compromising on quality.
- Implemented patient feedback system to identify areas for improvement in case management services.
- Monitored patient progress closely, adjusting care plans as necessary to meet evolving health requirements.
- Streamlined case management processes, reducing time for care plan development and implementation.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Travel Registered Nurse
Stability Healthcare Nursing Agency
11.2021 - 09.2023
- RN Case Manger and RN Charge Nurse.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Provided family and patient education on treatment plans and medication management to foster better health outcomes for discharges.
- Evaluated patient discharge needs, coordinating follow-up care and resources for ongoing recovery.
- Ordering durable medical equipment, medical supplies, and referrals for discharge.
- Implemented quality assurance protocols, enhancing patient safety and care standards throughout the facility.
- Conducted patient assessments to determine health status and developed individualized care plans.
- Supported health record maintenance, ensuring accuracy and confidentiality in all patient documentation.
- Trained new nursing staff on hospital procedures and best practices to promote consistent patient care.
- Documented nursing interventions and outcomes in compliance with clinical documentation standards.
- Demonstrated adaptability when assigned to different units or shifts as needed, seamlessly integrating into diverse healthcare teams while maintaining exceptional performance levels.
- Increased patient satisfaction by consistently providing compassionate, empathetic care during hospitalizations.
- Collaborated with interdisciplinary teams to develop customized care plans tailored to individual patient needs.
- Implemented patient care plans to achieve optimal health outcomes, demonstrating commitment to excellence in nursing practice.
- Supported positive work environment by mentoring new nursing staff, promoting culture of learning and professional growth.
- Managed patients recovering from medical or surgical procedures.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Evaluated patient histories, complaints, and current symptoms.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Coordinated travel logistics for multiple assignments, ensuring timely arrival and compliance with hospital protocols.
Branch Director
Horizon Home Health and Hospice
04.2015 - 10.2021
- Coordinated with corporate leadership to align branch goals with company objectives, ensuring a unified business strategy across all locations.
- Achieved consistent growth in revenue generation by developing new business relationships and nurturing existing partnerships.
- Established lasting relationships with customers by showing appreciation and inviting feedback on products and services.
- Conducted regular performance evaluations for staff members, providing constructive feedback and facilitating professional development opportunities.
- Managed branch budget effectively, ensuring optimal resource allocation and cost control measures were in place.
- Developed and executed successful marketing campaigns for promoting branch services, attracting new clients, and retaining current customers.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Complied with established internal controls and policies.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Created financial dashboards to provide insights into key performance indicators.
Travel Registered Nurse
Benewah Community Hospital
06.2018 - 11.2018
- RN Med-Surg Nurse
- Coordinated travel logistics for multiple assignments, ensuring timely arrival and compliance with hospital protocols.
- Conducted patient assessments to determine health status and developed individualized care plans.
- Monitored vital signs and documented changes in patient conditions to inform clinical decision-making.
- Administered intravenous therapies and medications while observing patient reactions to optimize treatment efficacy.
- Administered medications and treatment to patients and monitored responses.
- Safeguarded patient privacy rights through diligent compliance with HIPAA regulations during all interactions with medical records and personal information.
- Maintained strict adherence to infection control protocols, ensuring a safe environment for patients and colleagues alike.
- Increased patient comfort and support with empathetic communication and attentive bedside manner.
- Improved patient recovery by providing skilled post-operative care and closely monitoring progress.
- This travel opportunity was every other weekend for 6 months.
Clinical Director
Heart N Home Hospice & Palliative Care
12.2011 - 03.2015
- Directed clinical operations to enhance patient care delivery and ensure compliance with industry standards.
- Oversaw patient care coordination efforts, improving communication among healthcare providers and families.
- Implemented strategic planning initiatives that enhanced service quality across hospice and palliative care programs.
- Managed medical supply processes to optimize resource allocation and maintain financial health of the organization.
- Monitored regulatory compliance to ensure adherence to local, state, and federal guidelines.
- Facilitated quality assurance measures that improved patient satisfaction and lowered incident rates.
- Developed staff training programs that enhanced clinical skills and knowledge of best practices.
- Strengthened interdisciplinary team collaboration, resulting in comprehensive care plans tailored to patient needs.
- Promoted a culture of open communication and teamwork among clinical staff.
- Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.
- Oversaw quality improvement initiatives, leading to higher patient satisfaction rates and better compliance with regulatory standards.
- Collaborated with physicians and other healthcare professionals to develop comprehensive patient treatment plans.
LPN Team Lead
Payette Care and Rehabilitation
10.2010 - 11.2011
- Supervised daily nursing operations, ensuring compliance with healthcare regulations and best practices.
- Coordinated patient care activities, improving the continuity of care across various departments.
- Trained and mentored new nursing staff, enhancing team capabilities and ensuring consistent patient care standards.
- Conducted regular quality assurance audits, identifying areas for improvement in patient care practices.
Education
Associate of Science - Nursing
Carrington College
Boise, ID08-2010
Skills
- Chronic disease management
- Discharge planning
- HIPAA compliance
- EPIC program
- Multidisciplinary approach
- Care coordination
- Case evaluation
- Clinical assessment
- Community resources
- Healthcare regulations
- Case management
- Critical thinking
- Compassionate and caring
- Interdisciplinary collaboration
- Accurate documentation
- Patient and family advocacy
- Patient care assessment
- Microsoft office
- Attention to detail
- CPR/AED
- ICD-10
- Delegation and motivation
- Infection control
- Clear patient communication
Timeline
RN Case Manager
St Lukes Rehabilitation Hospital
09.2023 - Current
Travel Registered Nurse
Stability Healthcare Nursing Agency
11.2021 - 09.2023
Travel Registered Nurse
Benewah Community Hospital
06.2018 - 11.2018
Branch Director
Horizon Home Health and Hospice
04.2015 - 10.2021
Clinical Director
Heart N Home Hospice & Palliative Care
12.2011 - 03.2015
LPN Team Lead
Payette Care and Rehabilitation
10.2010 - 11.2011
Associate of Science - Nursing
Carrington College