Valerie Lujan

• Demonstrated great teamwork skills with staff members involved in production and transport.
• Developed creative visual merchandising campaigns to focus on selling older inventory.
• Placed prices and descriptive signage to enhance displays and promote items.
• Restructured merchandising strategy to promote high value and products.
• Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
• Established processes for tracking damaged goods returns from retail outlets.
• Built product displays and placed appropriate signage for merchandise.
• Presented updated floor plans and design strategy to store management.
• Monitored weekly, monthly and quarterly achievement goals.
• Organized engaging front-facing displays to capture customer interest and drive revenue growth.
• Helped customers locate desired items and assisted with carrying heavy loads.
• Restocked shelves with current merchandise in attractive displays to promote sales.
• Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.
• Monitored stock to maintain sufficient quantity of featured product.
• Created retail displays to highlight particular products and drive sales according to corporate strategy.
• Set up attractive window displays that encouraged customers to enter the store.
• Scanned shelves and product cases for expired stock to discard outdated items.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Assisted with customer requests and answered questions to improve satisfaction.

• Maintain proper call frequency
• Sell and ensure proper shelf placement for all authorized items utilizing tools provided
• Fill store shelves w/back-stock if opportunities exist
• Secure display activity and build displays as needed
• Scan store for missing items via hand-held device and obtain missing distribution
• Conduct inventory checks and write orders for all VON related items
• Meet with each store manager as scheduled by AM
• Responsible for shelf Management

Facings – Resets – Communicate Auto Replenish issues – Pricing – Coupons – POG Compliance

• Check code dates and proper rotation
• Write up/Return ‘out of dates’ as outlined in specific Manufacturers policies
• Timely communication to AM utilizing the ‘best practice’ method outlined by AM
• Sell promotions as outlined in Convenience Package and as directed by AM and report results to AM
• Build displays as required
• Place Point of Sale as directed
• Report low or out of stock issues to Facility Manager
• Complete Call reporting procedures technology while in store
• Other projects/requests as requested or assigned by management

• Balancing the accounts from day shift
• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Handling customer requests and complaints and directing other employees or departments accordingly
• Creating invoices, bills and checks for vendors, employees and contractors
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments
• Answering calls and queries related to potential booking

• Provided in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
• Evaluated business operations on a regular basis to ensure that workflows were properly aligned for optimal coverage and customer satisfaction.
• Copied, logged, and scanned supporting documents before filing everything in the client's files.
• Was in charge of inventory and ordered supplies on a monthly basis.
• Oversaw grill, stove and oven and cleaned all equipment after every shift.
• Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments. Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals. Was in charge of receiving, logging, and inspecting shipments for quality and accuracy.
• Packaged and labeled products, double-checked pricing, and double-checked that signs were visible. Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average [Timeframe].
• Was in charge of food costs and inventory management.
• Put in place proper waste management, sanitation, food handling, and safety procedures.
• Cleaning, prepping, rotating and refilling inventory, displaying baked items, and opening/closing the register were among the opening and closing duties I performed for the department.
• Was successful in resolving difficult customer complaints, promoting brand loyalty, and increasing repeat business.
• Double-checked the data's accuracy and integrity.
• Was in charge of the bakery department, supervised the staff, and assigned daily tasks.

• Instructed team members on how to provide friendly, professional service while adhering to established service models.
• Ensure that 100% of customer feedback is received, entered into the system, and action is taken. Oversaw day-to-day customer service operations in order to provide direction to employees and boost productivity.
• Oversaw a daily call volume of [Number] for the department.
• Began investigations into complex or sensitive complaints, identifying solutions quickly and to the satisfaction of the customer.
• Assessed associate-customer interactions to identify areas that needed to be improved.
• Resolved issues that customers might encounter.
• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
• Supervised and guided new employees, and I responded quickly to questions, which improved understanding of job responsibilities on [Task] and [Task].
• Outperformed team goals and worked with colleagues to implement customer service initiatives. Completed documentation and logs, as well as weekly reports detailing activities for [Job Title] every day.
• Kept a close eye on customer service operations in order to assess agent performance and provide feedback and evaluations.
• Customer exchanges, voids, and returns were assessed and authenticated by me.
• Setting and monitoring Customer Service Quality Objectives
• Provided friendly, knowledgeable service and support in response to customer requests.

• Adhered to vault and bank security standards at all times.
• Used manual and mechanical means to count and verify monetary values.
• Prepared and submitted documentation for bank records and compliance purposes.
• Unloaded and verified incoming transfers from armored car services.
• Submitted reports detailing daily actions, customer services issues and notable incidents.
• Maintained accurate records of pending transfers and monetary transactions.
• Completed bank transactions for floor staff and documented actions according to established procedures.
• Balanced daily cash deposits and vault inventory with zero error rate.
• Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
• Researched and resolved out-of-balance transactions via electronic or paper receipts and transaction manager naming system for retrieving check items.
• Navigated and mastered multiple computer systems, applications and search tools and operated high-speed desktop currency counters and coin machines.
• Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
• Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.