VALERIE MacCallum
Jacksonville,FL
Summary
I am applying to seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I offer over 30 years of experience that I am able to bring from the medical field, professional broadcasting industry and from being a small business owner. I am looking forward to hearing from you.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Meridian Wellness Center
03.2024 - 07.2024
Accountant Manager
Goldsworthy Art & Design
07.2010 - 06.2023
- Confirmed financial status by monitoring revenue and expenses
- Maintained accounting controls by establishing chart of accounts and defining accounting policies and procedures
- Monitored and analyzed accounting data and produced financial reports or statements with Software
- Met accounting financial objectives by forecasting requirements, preparing annual budgets and scheduling expenditures
- Implemented and upheld effective accounting practices, standards, and procedures.
- Achieved accounting operational objectives by contributing accounting information and recommendations to strategic plans and preparing and completing action plans
- Accomplished accounting human resource objectives by recruiting and selecting new employees and clearly communicating job expectations
- Managed journal entries, collection efforts, reconciliations, and payroll processing
- Managed banking reconciliations and monthly balance sheet statements
- Developed and implemented various procedures to improve accounting process
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
Trauma Registrar
UF Health Shands Hospital
06.2000 - 12.2003
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications
- Maintained compliance with HIPAA regulations to ensure patient data confidentiality.
- Retrieved medical data for physicians and patients
- Secured confidential patient information from unauthorized access
- Performed regular quality and validation assessments on patient data to verify accuracy
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments
- Catalogued patient data in clinical databases and registries according to regulatory practices
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care
- Studied and researched various medical terms as well as software and coding systems
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
Claims Billing and Coding Specialist
Humana
02.1997 - 06.2000
- Researched and resolved billing discrepancies to enable accurate billing
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction
- Monitored customer accounts to identify and rectify billing issues
- Ensured consistent support by addressing customer needs effectively.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
- Worked with multiple departments to check proper billing information
- Maintained system accuracy by identifying, researching, and resolving billing discrepancies.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Prepared and submitted monthly billing reports to management for financial overview
- Used data entry skills to accurately document and input statements
- Handled account payments and provided information regarding outstanding balances
- Audited and corrected billing and posting documents for accuracy
- Processed payment via telephone and in person with focus on accuracy and efficiency
- Utilized various software programs to process customer payments
- Monitored outstanding invoices and performed collections duties
- Collaborated with customers to resolve disputes
- Maintained accurate records of customer payments
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
- Generated monthly billing and posting reports for management review
- Generated accounts payable reports for management review to aid in financial and business decision making
- Kept vendor files accurate and up-to-date to expedite payment processing
- Created improved filing system to maintain secure client data
- Reviewed and reconciled customer accounts to manage accuracy of payments
- Responded to customer concerns and questions on daily basis
On Air Broadcaster-Morning Show
Clear Channel Broadcasting
02.1990 - 03.1997
- Developed engaging content for listeners and guests, including competitions, interviews and phone-ins
- Produced creative radio segments focused on music, current events and lifestyle topics
- Interviewed local and international celebrities to raise brand profile and build listener engagement
- Facilitated live coverage of special events, promotions, and sports matches
- Attended promotional events to create station awareness and build listener reach
- Announced ads, song switches and breaking news segments for radio broadcasts
- Answered booth call line and took song suggestions or comments from listeners
- Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting
- Crafted original scripts for commercial and promotional spots, advertising radio station sponsors
- Operated studio sound boards, desks and playout software for slick, professional broadcasts
- Recorded and edited high-quality interviews and audio clips for broadcast
- Found, researched, fact-checked and wrote scripts for relevant topics in local news
- Devised marketing and promotional campaigns to increase ratings and listener base
- Hosted music, news and entertainment segments for well-rounded radio shows
- Built broadcast storylines to interest listeners and grow station audience
- Researched topics for comment and discussion
- Delivered exceptional programming to audience members by always researching events, guests, and programs thoroughly
- Answered listener calls regarding song requests, giveaways and commentary
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings, and other items of interest
- Interviewed show guests and moderated discussions
- Operated studio equipment and produced show advertisements
- Read prepared scripts for radio and television shows
- Announced station programming information, schedules and station breaks
- Presented weather, news and commercials to listeners
- Made promotional appearances at public events
- Introduced upcoming broadcasts and guided audience through entertainment
- Spearheaded promotional appearances on behalf of station and to increase sales for advertisers
- Conferred with advertising partners to develop and deploy effective promotional strategies
- Played music tracks from playlists provided by station management
- Stayed up-to-date on FCC requirements for various shows, adapting stories and plans accordingly
Education
Associate Of Science - Criminal Justice
FCSJ
Jacksonville, FLPTCB - Pharmacy Technician
Stepful Academy
Detroit, MISkills
- Journal Entries
- Operational Improvements
- FHA Loan Process Knowledge
- Write Reports
- Documentation
- Word Processing
- Invoicing
- Budget Development
- Payroll
- Corporate Partnerships
- Account and Ledger Reconciliations
- Correspondence Writing
- Payment Collection
- General Ledger Accounting
- Regulatory Filings
- Dataflow Oversight
- Customer Retention
- Financial Due Diligence
- Finance
- Statement Reviews
- Internal Controls
- Asset Control
- Quality Production
- In-Depth Research
- Account Planning and Management
- Strategic and Financial Planning
- Benefits Management
- Recruitment and Hiring
- Inventory Auditing
- Monthly Close Reporting
- Customer Experience
- Funds Allocation
- Financial Data Analysis
- Continuous Improvements
- Risk Assessment and Classification
- Project Requirements
- Performance Improvement
- Project Management
- Process Improvement
- Financial Reporting
- Staff Management
- Interpersonal Relations
- Familiar with Account Coding
- Bookkeeping
- Typing and 10-Key Entry
- Accurate Recordkeeping
- Financial Consulting
- Quarterly Reviews
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Scheduling appointments management
- Insurance verification
- First aid and CPR certification
- Data entry efficiency
- Patient care coordination
- Patient flow management
- Patient relations
- Patient care
- Payment collection
- Professionalism and ethics
- Medical billing
- Detail-oriented approach
- Electronic health records handling
- Effective written and verbal communication
- Conflict resolution strategies
- Insurance verification expertise
- X-ray development
- Phone etiquette maintenance
- Patient education
- Time management mastery
- Organizational skills development
- Charting
- Service promotion
- Inventory control management
- Active listening
- Healthcare compliance
- Interpersonal communication
- Inventory restocking and oversight
- Stress management techniques
- Treatment tracking
- Chiropractic therapy
- Electric muscle stimulation
- Front desk administration
- Medical terminology proficiency
- Healthcare
- Therapy delivery
- Critical thinking
- Relationship building
- Flexibility and adaptability
- Clear communication
- Payment processing
- Treatment room preparation
- EMR / EHR
- Decision-making
- Patient registration
- Vital sign monitoring
- Vital signs documentation
- Office support
- Updating medical records
- Medical assistant
- Electronic charting
- Electric nerve stimulation
- Patient chart tracking
- Advising patents
- Medical records management
- Patient assessments
- Procedure assistance
- Patient interviewing
- Conflict resolution
- Vitals collection and documentation
- CPR/AED
- Basic math
- Examination preparation
- Nonviolent crisis intervention (NVCI)
- Coordinating drug refills
- Insurance claims
- Diagnostic equipment expertise
- Medical procedures
Certification
CNP - Certified Notary Public
Additional Information
Volunteer work: Feeding Northeast Florida food bank and Innocence Lost Foundation (rehabilitation of former child soldiers)
Languages
English
Native or Bilingual
Timeline
Chiropractic Assistant
Meridian Wellness Center
03.2024 - 07.2024
Accountant Manager
Goldsworthy Art & Design
07.2010 - 06.2023
Trauma Registrar
UF Health Shands Hospital
06.2000 - 12.2003
Claims Billing and Coding Specialist
Humana
02.1997 - 06.2000
On Air Broadcaster-Morning Show
Clear Channel Broadcasting
02.1990 - 03.1997
Associate Of Science - Criminal Justice
FCSJ
PTCB - Pharmacy Technician
Stepful Academy
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