Valerie Malfavon
Ladera Ranch,CA
Summary
Dedicated and customer-focused professional with over 4 years of experience in fast-paced service environments. Skilled in team leadership, cash handling, documentation, and providing exceptional customer service. Known for strong communication, attention to detail, and the ability to lead and support teams.
Overview
5
5
years of professional experience
Work History
Server Assistant Manager
Selma Chicago Pizzeria
06.2023 - Current
- Elevated guest satisfaction by providing excellent customer service.
- Manage multiple roles across the restaurant, including hosting, serving, and assisting the team in high-volume settings.
- Resolved conflicts for dissatisfied customers, ensuring a positive dining experience.
- Guided new employees in understanding menu details and service expectations.
- Adapted quickly to changing demands in fast-paced environment, ensuring swift service delivery during busy shifts.
Manager
Chick-fil-A
01.2021 - Current
- Supervise routine tasks to guarantee high service effectiveness.
- Deliver exceptional service to guests, ensuring quick and accurate order fulfillment.
- Trained team members on operational protocols.
- Daily cash handling operations, ensuring accuracy with financial procedures.
- Maintain key update logs to ensure all systems and reports are current and ready for next-day operations.
- Regular team meetings to promote communication and collaboration among staff.
- Resolved customer complaints promptly, improving satisfaction.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
Capistrano Valley High School
Mission Viejo, CASkills
- Costumer Service
- Cash Handling
- Detail Oriented
- Problem-Solving
- Integrity & Honest
- Documentation & Reporting
- Adaptability
- Time Management
- Leadership
- Multitasking
Timeline
Server Assistant Manager
Selma Chicago Pizzeria
06.2023 - Current
Manager
Chick-fil-A
01.2021 - Current
High School Diploma -
Capistrano Valley High School