Valerie Manfredi
Encinitas,CA
Summary
Dedicated and highly skilled Business Administration professional with over 10 years of comprehensive experience in strategic planning, operational management, and team leadership. Recently achieved a master’s degree in business administration in an accelerated 18-month program, demonstrating exceptional dedication and ability to thrive in fast-paced environments. Possesses a proven track record of enhancing organizational efficiency, driving revenue growth, and implementing innovative solutions to complex business challenges. Strong analytical, communication, and problem-solving abilities, coupled with a commitment to continuous professional development and excellence in all endeavors.
Overview
13
13
years of professional experience
1
1
Certification
Work History
BUSINESS ADMINISTRATOR LEAD
Morris Eye Group, Nvision Eye Centers
02.2014 - Current
- Partnered with senior leadership to delegate administrative tasks among 15 employees across two clinic locations, ensuring both clinician and patient needs were consistently met.
- Directed project standard assurance for patients and staff by categorizing duties and resources to optimize efficiency and productivity.
- Fostered a culture of transparency and accountability by tracking milestones, mitigating risks, and delivering tailored solutions through effective cross-functional team leadership.
- Managed daily office mail, bank deposits, cash handling procedures, including receipt issuance, petty cash balancing, and cash box management.
- Developed and implemented verbal and written communication strategies to promote robust intra- and inter-department teamwork, streamlining decision-making processes.
- Conducted training, provided team support, delivered performance appraisals, and facilitated a motivating and inclusive work environment.
- Resolved and rebuilt physician schedules, facilitating innovative monthly department meetings to ensure inclusive and effective communication.
- Conducted research, editing, and proofreading of client assessments to enhance future business quality.
- Mediated, counseled, and provided feedback to resolve teamwork challenges while maintaining project momentum. Coached, developed, and assessed staff to ensure alignment with production goals. Streamlined operational processes, increasing workflow efficiency, and reducing team turnover by 15% through enhanced management practices and employee engagement initiatives.
- Proficient in NextGen Medical Software for patient and project management.
- HIPAA certified, ensuring adherence to compliance protocols among staff. Recognized as Outstanding Employee of the Month for exceptional performance and contribution.
BUSINESS DEVELOPMENT MARKET RESEARCH & ANALYSIS
North County African American Women’s Association
08.2023 - 12.2023
- Led the development of a business strategy for the non-profit to effectively reach its target demographic through a clear and impactful mission statement.
- Formulated key pillars for future growth within the local community, creating a strategic framework that prioritized areas needing the most attention.
- Devised a comprehensive marketing plan to identify opportunities for program expansion and address unmet needs. This resulted in the creation of a user-friendly CRM software solution.
- Conducted over 200 hours of research, development, and survey work to engineer a highly suitable CRM system. This system was praised for its excellence and potential to effectively track scholarship information, donors, memberships, and resource allocation.
- Solicited input to implement a membership succession plan and developed programs to incentivize volunteer retention.
- Initiated a thorough business analysis of the organization's financials and provided a 5-year forecast, resulting in an increase in annual revenue.
- Advised on strategic management funding for new ventures and long-term growth initiatives.
- Propelled an interdisciplinary project by collaborating with peers from various specialties.
- Designed and evaluated a machine learning model that achieved a 5% annual improvement in predictive accuracy.
- Contributed to a published work, accessible at http://hdl.handle.net/20.500.12680/1v53k489v.
TEAM LEADER - CUSTOMER SERVICE
Johnson & Rountree Premium
07.2011 - 02.2014
- Highly skilled Collection Specialist with exceptional communication and negotiation abilities.
- Proven track record in developing effective strategies to recover outstanding debts, optimizing organizational needs, and enhancing time management.
- Recognized for excellence in customer service and achieving significant collection targets.
- Dispatched effective strategies to recover outstanding debts, significantly reducing delinquency forecasts.
- Budgeted payment plans and settlements to meet and exceed collection targets.
- Orchestrated audit bonuses, resulting in improved employee retention rates.
- Accelerated processing of overpaid insurance claims and facilitated timely insurance reimbursements.
- Maximized organizational efficiency by boosting time management and streamlining processes.
- Delivered excellent customer service, handling an average of 95 phone calls per day.
- Received 5 Production Bonus Awards for outstanding performance in meeting and surpassing collection goals.
Education
Master of Business Administration - Business Administration And Management
California State University San Marcos
San Marcos12.2023
Bachelor of Arts - Anthropology
California State University San Marcos
San Marcos, CA05.2020
Skills
Time management Self-awareness and self-regulation, Conflict Resolution, Team Collaboration, Executive Support, Project Collaboration, Company event coordination, Identifying best practices, Managing multiple projects, Team recruiting, Negotiation, Business plan development, Operations Management, Team Development, Mentoring, Supply Coordination, Database Administration, Administrative Management, Continuous Improvement, Multitasking Abilities, Organizational Skills, Staff Management, Performance Evaluations, Problem-solving aptitude, Professional Demeanor, Work Planning and Prioritization, Empathy, Project Planning, Analytical and Critical Thinking, Detail Orientation, Strong Persuasion, Emotional Intelligence, Social Awareness, Prepared Verbal and Written Direction, Advocated Discovery and Research, Accumulated Conflict Management Solutions, Empowered Intercultural Communication, Relationship Building, Proficient in Word, PowerPoint, Excel, Microsoft Teams, Zoom, SharePoint
Certification
12/ 2023
Certificate of Business Community Consulting
California State University San Marcos
08 / 2023
Project Planning: Putting It All Together, Google https://www.coursera.org/account/accomplishments/records/F4T6F8KJMR7T.
06 / 2023
Project Initiation: Starting a Successful Project, Google
https://www.coursera.org/account/accomplishments/records/G64MD7DJLBPW
05 / 2023
Foundations of Project Management, Google https://www.coursera.org/account/accomplishments/records/BMQFAC5VGTWJTimeline
BUSINESS DEVELOPMENT MARKET RESEARCH & ANALYSIS
North County African American Women’s Association
08.2023 - 12.2023
BUSINESS ADMINISTRATOR LEAD
Morris Eye Group, Nvision Eye Centers
02.2014 - Current
TEAM LEADER - CUSTOMER SERVICE
Johnson & Rountree Premium
07.2011 - 02.2014
Master of Business Administration - Business Administration And Management
California State University San Marcos
Bachelor of Arts - Anthropology
California State University San Marcos
12/ 2023
Certificate of Business Community Consulting
California State University San Marcos
08 / 2023
Project Planning: Putting It All Together, Google https://www.coursera.org/account/accomplishments/records/F4T6F8KJMR7T.
06 / 2023
Project Initiation: Starting a Successful Project, Google
https://www.coursera.org/account/accomplishments/records/G64MD7DJLBPW
05 / 2023
Foundations of Project Management, Google https://www.coursera.org/account/accomplishments/records/BMQFAC5VGTWJSimilar Profiles
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