Valerie Marquez
Commerce City,CO
Summary
Trustworthy and qualified individual offering years of experience working as a qualified personnel technician. Demonstrating a keen sense of skill to every customer. Possess strong analytical abilities and problem-solving skills necessary for diagnosing complex issues. Demonstrated success in improving system performance and reliability through preventive maintenance. Proven ability to work under pressure while maintaining high standards of service delivery.
Overview
6
6
years of professional experience
Work History
Retirements Technician
Air Reserve Personnel Center
Denver, CO
09.2024 - Current
- Manages the highest-grade held determination program within reserve retirements.
- Interprets program guidelines and provides expert technical advice. Works in coordination with the Division Chief and direct reports to monitor and ensure that Service Level Agreements, and production standards, are met.
- Awarded the Systems Manager Expert (SME) title in reserve retirements.
- Provides guidance and training for assigned subordinates in order to ensure coordinated efforts in a cooperative team environment that contributes to the ANG and NGB/A1 mission.
- Works with AFPC, NGB/A1 business process owners, and subject matter experts to leverage technology to transform existing personnel policies, processes, and systems.
- Participates in organizational transformation efforts, change management, testing, documentation, and training in support of the new processes and system platforms.
- Provides the reserve retirements team with routine knowledge to ensure that quality standards are met.
- Processes commander hotline inquiries regarding reserve retirements to ensure all discrepancies are corrected.
- Actively collaborates with the Reserve Retirement Counseling Center (RRCC) to provide important knowledge on retirement training to be pushed down to the fields.
Personnelist
California Air National Guard
Channel Island, CA
06.2019 - 09.2024
- Assisted members in the issuance of military identification cards and Common Access Cards. Ensures all active-duty, reserve, National Guard members, military retirees, and dependents meet the eligibility requirements.
- Tracked, maintained, analyzed, and updated Management Assessment Products, enlisted promotions, special duty assignment pay, and enlisted/officer awards and decorations.
- Managed and integrated a process to improve the Awards and Decorations program for all personnel at the 146th Channel Islands Guard Station.
- Proficient in human resource programs such as the Military Personnel Data System (MilPDS), the Command Human Resource Intelligence System (CHRIS), and Management Assessment Products (MAPS), etc.
- Knowledge of the 36-series Personnel Air Force Instruction.
- Ensured that records are accurately maintained and updated via programs such as Enlisted Promotions.
- Assisted Guardsmen on their departure to and from active-duty assignments, such as Technical Training, Basic Military Training, Deployments, TDYs, etc.
- Provided training sessions to CSS members regarding enlisted promotions, special duty assignment pays, and awards and decorations.
- Provided key information to members and their dependents about their benefits and entitlements.
- Collaborated with base IPR to source deployers in DCAPES.
Education
Bachelor of Administration - Human Resources Management
University of Maryland Global Campus
Hyattsville, MD05-2028
Some College (No Degree) - Paralegal Studies
Oxnard College
Oxnard, CASkills
- Resourceful, with excellent communication skills, and adapts to changes effortlessly
- Accurately input information into human resources automated systems
- Proficient in computer programs such as Excel, PowerPoint, Word, Outlook, SharePoint, Oracle, and Adobe Acrobat
- Strong time management and organizational skills
- Ability to work independently and proactively
- Customer service-oriented, with leadership skills
- DCAPES certified
Timeline
Retirements Technician
Air Reserve Personnel Center
09.2024 - Current
Personnelist
California Air National Guard
06.2019 - 09.2024
Bachelor of Administration - Human Resources Management
University of Maryland Global Campus
Some College (No Degree) - Paralegal Studies
Oxnard College
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